Reefer Help Newbie

Topic 20806 | Page 1

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Charlie's Comment
member avatar

I p/u a load bills said zero but I assumed the guy didn't know what he was doing because he was new to loading ... i set it at zero for a day until i read my load info from my dispatch that said 20' ... my dispatch said change it to 20 because its a chilled load ... i want to knw will my juice unthaw in a day in a half or am i screwed

ACO476's Comment
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20 is still below freezing, so no, it shouldn't thaw.

Ducky's Comment
member avatar

My understanding is follow the BOL instruction regarding reefer temp. My company requires we circle it with pen on the paperwork. When you do, it is a document that can't be misinterpreted, and you'll be fine.

Reefer:

A refrigerated trailer.

Big T's Comment
member avatar

Usually you go by what the bol says.

Eric G.'s Comment
member avatar

At Prime we get a temp for the load on each assignment. Once we get the bills we check the temp on that. During our load call and Qualcomm message we indicate the temp on the bills. Usually the temp will be updated in our system to match the bills.

My trainer always told me to keep it set to what Prime tells us, until you get a message about it changing.

My opinion, always go by the bills. The sales person or dispatcher , may not be aware of any changes in the transportation of what your hauling. The company loading the product knows how to keep it fresh fir the transportation.

Qualcomm:

Omnitracs (a.k.a. Qualcomm) is a satellite-based messaging system with built-in GPS capabilities built by Qualcomm. It has a small computer screen and keyboard and is tied into the truck’s computer. It allows trucking companies to track where the driver is at, monitor the truck, and send and receive messages with the driver – similar to email.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Charlie's Comment
member avatar

20 is still below freezing, so no, it shouldn't thaw.

should i be fine ... do you think the customer will accept it im freaking out

Eric G.'s Comment
member avatar

In my very limited experience only some of the customers actually check your reefer temp when you arrive.

Unless the product is leaking, or grossly not held near the temp, then I think your fine.

Again I have very limited experience, and have never had an issue with my temps... knock on wood.

I did have an issue with a load before I ever left the shipper once. I was told the temp on the digital screen is not always the temp if the product in the box. Fir example this load I picked up was supposed to be 20 degrees I think a meat load. The trailer ran out of fuel before I could pick it up. It then had issues getting started once they added fuel. It say fir about 5-6 hours before it got trans loaded to another trailer. (Maybe longer, I’ve tried to forget this load) the digital screen read it was in the 50s, but when checked the product was still frozen solid. Has to do something with all that product at one temp, even if the box starts to heat up it would take a lot of time or a really high heat to change the products temp real quick.

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Reefer:

A refrigerated trailer.

Big T's Comment
member avatar

double-quotes-start.png

20 is still below freezing, so no, it shouldn't thaw.

double-quotes-end.png

should i be fine ... do you think the customer will accept it im freaking out

If you are worried about it you can always call the shipper and double check with them what they wanted it set at. Then if there is a discrepancy you can contact your dispatch and let them know what the customer said.

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

ACO476's Comment
member avatar

Your original question was about the product thawing out, which it won't. If you're worried about the temp, if it were me, I would follow what is on the BOL. If you're still not convinced, call the shipper to confirm and call the receiver to find out what they're expecting the temp to be when you arrive. Safest bet is to always follow the BOL. I've had dispatch tell me to change a temperature that was NOT what was on the BOL. I emailed my dispatcher a picture of the BOL and was promptly told to disregard their instruction and follow what the BOL instructions were. Hopefully that helps...

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
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