TruckingTruth logo

TruckingTruth's Blog - Over 400 Articles

Sorted By:

Category

Tag

Author

Truck Stop Services - and The Lack Thereof

by Karen

Ok, here I go again….giving my thoughts, opinions & ideas regarding truck stop services (i.e. Pilots & Flying J's). Earl and I stopped at a Pilot in Ontario, Oregon (which we stop at quite frequently) on our trip down to Texas to deliver a load and on this one particular day we had money in the bank which is very unusual for us (LOL). We discussed getting hooked up to the internet while on the road and thought that we would get connected with Pilot. Whatever!

Needless to say the clerk I spoke to there (who shall remain nameless) had no clue whatsoever about "wondering wifi" they advertise for their company so she had me speak with the manager and guess what? He directed me to the advertisement on the poster taped to the door and instructed me to call the phone number listed on the piece of paper.

Now, for me, I'm thinking' that the company should actually have someone on staff that knows about the products that they sell or advertise. For example, it would be like me owning a company that sells farm equipment and I know nothing about em! Pretty dumb huh?

047trucking2.jpg

One thing that I believe, only due to experience, is that when I work for a company I like to be informed as much as possible regarding the products I'm selling for my employer, which in turn means, in my opinion, they (Pilot Truck Stop) should have at least one, maybe two people staffed for just that purpose - to be able to help get customers connected that don't have the information or knowledge to do it themselves. And I certainly haven't been the only one with this problem. I know of a few people that have been in this situation.

I tried calling the phone number that was posted on the advertisement and the salesperson that I reached didn't know about the product he was selling either. He told me that I needed to be connected to the internet to be able to use the "wifi" they were selling so that I could get my code to get connected. Duh! My question to him was, "How do I get connected with them when I don't have internet yet so that I could use their services?" and his answer to me was, "I don't know." Guess he was just there for a paycheck - commission or not.

So what Earl & I did at that point was go to the Flying J at our next stopping point and the ladies that were working there were very helpful. They told me everything that I needed to know regarding the internet out on the road, as well as where and how I needed to get connected. That was an accomplishment - and it was great having the internet on the road. Thank you to those ladies at the counter, and my apologies for not getting your names to have you recognized for your help.

The trucking company that Earl works for doesn't do fuel business with Flying J's but it doesn't take much to find one, sit down have a meal, or just something to drink so I can stay connected with y'all out there in the real world.

I've been to quite a few places now while on the road, and I've discovered that most of the employees at the TA's and the Flying J's are the most personable. They are courteous, helpful, and very nice. Most of the Pilot personnel could use some instructions and guidance on service and communication with the public. Seems to me that they could care less about giving someone the time of day, let alone any other information necessary for daily productivity, and believe me I'm not one for holding my tongue when it comes to giving my opinions about any situation at hand. They don't pay my bills and they aren't gonna lie in my casket when I die, so I don't care what they think of me or anyone else for that matter.

When it comes to a trucker having to ask for help, I know that it's hard sometimes due to the "ego" thing, but when they do need the help it would be great if the person they're asking had the knowledge to actually help them out. I know that y'all can relate to this.

Its frustrating being in unknown territory, seemingly lost in whatever situation you're in, and not having the proper information to get you through it. And "frustration" is an understatement. It tends to piss me off when I have to talk to "stupid people" - "Here's your sign!"

I'm not the "sharpest knife in the drawer" or the "brightest color in the box" but at least I don't have to wear a sign (LOL). Thank goodness there's always room for improvement and for me, it's all lessons well learned. So with that, y'all take care and stay safe. More opinionated B.S. coming later.

Sincerely, Karen Smith

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
by Brett Aquila

Related Articles:

Your "Other Half" In A Truck Driving Career

by Karen

This story is based on my life, my emotions and my experience. I know there are “other halves” out there that will be able to relate.

Blessings And Gifts

by Karen

Being in a big rig is just as spiritual as being on the back of a Harley. But the thing that mystifies me the most is the “magic” of just being.

Comradery - Where Is It?

by Karen

Comradery amongst truck drivers used to be a sacred thing. Understood and appreciated, lived by and upheld. But now, it just doesn't seem the same.

Dealing With Load Planners

by Karen

Truck drivers often have a tough time dealing with dispatch because of misunderstandings. But for new truck drivers it can be even tougher to handle.

Sometimes You Face Difficult Driving Challenges In Trucking

by Rhonda

Some days are tougher than others for truck drivers, especially with the amount of traffic on the roads today. Today was a tough day in trucking.

My Overweight Ticket

by Rhonda

Your axle weights have to be legal before entering the highway, but what can a truck driver do if you're not sure and there's no scale at the shipper?

Inside Trucking Part 3: Life On The Road

by Rhonda

An inside look at life on the road from a trucker's perspective.

Your Trainer Will Test You On Far More Than Just Your Driving Skills

by Old School

As a rookie truck driver you're going to face enormous challenges and be tested continuously. I learned a great lesson about how tough CDL training can be.

Living And Working Together On The Road

by Becky Prestwich

After a month of travelling with my husband who is an OTR trucker we're learning to live and work well together. Life on the road takes some getting used to.

Some Days Are Better Than Others. Some Are Best Forgotten.

by Becky Prestwich

It seems like life on the road throws you one curveball after another sometimes. This winter has been tough, with some parts better off forgotten.

Join Us!

We have an awesome set of tools that will help you understand the trucking industry and prepare for a great start to your trucking career. Not only that, but everything we offer here at TruckingTruth is 100% free - no strings attached! Sign up now and get instant access to our member's section:
High Road Training Program Logo
  • The High Road Training Program
  • The High Road Article Series
  • The Friendliest Trucker's Forum Ever!
  • Email Updates When New Articles Are Posted

About Us

TruckingTruth was founded by Brett Aquila (that's me!), a 15 year truck driving veteran, in January 2007. After 15 years on the road I wanted to help people understand the trucking industry and everything that came with the career and lifestyle of an over the road trucker. We'll help you make the right choices and prepare for a great start to your trucking career.

Read More

Becoming A Truck Driver

Becoming A Truck Driver is a dream we've all pondered at some point in our lives. We've all wondered if the adventure and challenges of life on the open road would suit us better than the ordinary day to day lives we've always known. At TruckingTruth we'll help you decide if trucking is right for you and help you get your career off to a great start.

Learn More