Picking Up The Wrong Load.

Topic 15049 | Page 2

Page 2 of 2 Previous Page Go To Page:
Matt M.'s Comment
member avatar

Yeah the seal, trailer, etc matched the bills I just had the wrong bills. Pretty rare that we get trailer numbers on our load assignments, even on preloads.

We have to do a depart call on every load where you call in to prime and verify load information, they missed it too.

Just dumb luck it was going to the same 90 and it was same number of items or I would have caught that.

I agree Sue, I can't believe anyone could pull an MT and think it's loaded. I can feel if there's an imbalance in the trailer even (heavy on the tandems for example).

I'm glad I went home after that, although we've had trailer issues with the load we have coming off home time. We had about three things that went crazy last week though, it's been like my first month trucking all over again... Just getting a strong reminder that you haven't seen it all at the end of my sophomore year.

Tandems:

Tandem Axles

A set of axles spaced close together, legally defined as more than 40 and less than 96 inches apart by the USDOT. Drivers tend to refer to the tandem axles on their trailer as just "tandems". You might hear a driver say, "I'm 400 pounds overweight on my tandems", referring to his trailer tandems, not his tractor tandems. Tractor tandems are generally just referred to as "drives" which is short for "drive axles".

Tandem:

Tandem Axles

A set of axles spaced close together, legally defined as more than 40 and less than 96 inches apart by the USDOT. Drivers tend to refer to the tandem axles on their trailer as just "tandems". You might hear a driver say, "I'm 400 pounds overweight on my tandems", referring to his trailer tandems, not his tractor tandems. Tractor tandems are generally just referred to as "drives" which is short for "drive axles".

Buster's Buddy's Comment
member avatar

I got lucky. I was far enough along in training that I was doing all the customer contact alone. Walked in, told him I was from XPO here to pick up a loaded trailer for Laredo. The fellow told me which trailer to hook to. The paper work didn't have the trailer number on it. When I was hooked I went back to tell him the dock hook was still attached (my trainer taught me to ALWAYS visually check you are unhooked from the dock - I wondered how all those DOT bumpers got bent backward). His reply was that he had just finished checking that it was unhooked. That's when we realized he sent me to the wrong trailer. I hadn't checked the BOL destination. Which I now do faithfully. Plus, I received a good reinforcement about always checking I'm clear to leave the dock.

DOT:

Department Of Transportation

A department of the federal executive branch responsible for the national highways and for railroad and airline safety. It also manages Amtrak, the national railroad system, and the Coast Guard.

State and Federal DOT Officers are responsible for commercial vehicle enforcement. "The truck police" you could call them.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Traci R.'s Comment
member avatar

This is happening to us, right now. We were pushed and warned that we had to get this load to Walmart in Reno on time or there would be a late fee. We weren't even on duty yet when 2 people from the office called and messaged us more than 2 dozen times in less than an hour. We happened to go on duty and saw all the missed called, voicemails, and texts only 15 minutes prior to the pick up time. Luckily we were only a mile away so we made it there on schedule.

It's a preloaded trailer and at check in, I gave the guard all the information we had available to us from our dispatcher (I've included it here). I was told I needed a pick up number so I messaged dispatch and she sent it right away. I showed the guard the pick up number on my phone and she entered it in the computer. She handed me a slip of paper with the trailer number and yard location. I hooked up, drove back to the guard, handed the slip of paper back to her, and she gave me the BOL. Then we left and drove to get fuel.

About 5 minutes later, dispatch asked for the trailer number. I sent it to her. Then she messaged back saying the broker had a different number and to check that we hadn't picked up the wrong load. I sent her a picture of the trailer and the BOL, showing the numbers matched. She said ok, and that she'd update the broker and load info.

Well, we tried to deliver here at Walmart in Reno and it turns out, this load is for Target in Phoenix 🤦‍♀️ Same broker and shipper , but everything else is different from what we were given by dispatch.

The shipper obviously told me the wrong trailer to grab. I checked that the trailer number matches the BOL, and even sent the pictures shown they matched, but I hadn't considered that the shipper had screwed up the pick up number. However, if dispatch had sent all of the information available (see pic below), I would've had the opportunity to catch the issue. I cant figure out why we wouldn't be provided ALL the information we need.

0938949001581625660.jpg0747382001581626085.jpg0421473001581626217.jpg0747096001581626243.jpg

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

OWI:

Operating While Intoxicated

Auggie69's Comment
member avatar

Looks to me they'll owe you to Reno and then Phoenix.

PackRat's Comment
member avatar

Looks to me they'll owe you to Reno and then Phoenix.

This is the same company that has them paying for their own fuel.

ChrisEMT's Comment
member avatar

I had a similar, but different, situation. I was given a load pulling out of the DC I pulled out of picking up for a next morning multi-stop delivery. I got to the DC to pick it up, got my bills, and went to get the preloaded trailer. I went and looked high, low, and all around for the trailer, and found one with the last 2 numbers the same, but reversed. so I line up to the trailer to hook up to it, got out, and checked the 1st stop, and it was completely different, and in the opposite direction. So I didn't hook up, and notified the overnight dispatcher via qualcomm , and called my FM on his cell since it was a Sunday, and I really didn't need to leave until the morning anyway, even to get to the new loads 1st stop. Well, my FM called the driver who was supposed to take that load to see what was going on and where he was. Well, he was already almost to his 1st stop (the one that was the 1st stop loaded on the trailer at the DC). He hooked and booked without verifying the trailer number or that the trailer had what should be his 1st stop. So he lost almost 4 hours of driving and had to deliver what was my load, and my FM printed out this loads bills so I can deliver it. I gained about 200 miles because of his mistake, and he not only lost 4 hours of drive time, but lost 200 miles of pay, and he had to go deliver my load, and lost even more miles that week because of the way he was pre-planned for the week. He made sure to always double check that everything on the bills and trailer after that....

Qualcomm:

Omnitracs (a.k.a. Qualcomm) is a satellite-based messaging system with built-in GPS capabilities built by Qualcomm. It has a small computer screen and keyboard and is tied into the truck’s computer. It allows trucking companies to track where the driver is at, monitor the truck, and send and receive messages with the driver – similar to email.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Page 2 of 2 Previous Page Go To Page:

New Reply:

New! Check out our help videos for a better understanding of our forum features

Bold
Italic
Underline
Quote
Photo
Link
Smiley
Links On TruckingTruth


example: TruckingTruth Homepage



example: https://www.truckingtruth.com
Submit
Cancel
Upload New Photo
Please enter a caption of one sentence or less:

Click on any of the buttons below to insert a link to that section of TruckingTruth:

Getting Started In Trucking High Road Training Program Company-Sponsored Training Programs Apply For Company-Sponsored Training Truck Driver's Career Guide Choosing A School Choosing A Company Truck Driving Schools Truck Driving Jobs Apply For Truck Driving Jobs DOT Physical Drug Testing Items To Pack Pre-Hire Letters CDL Practice Tests Trucking Company Reviews Brett's Book Leasing A Truck Pre-Trip Inspection Learn The Logbook Rules Sleep Apnea
Done
Done

0 characters so far - 5,500 maximum allowed.
Submit Preview

Preview:

Submit
Cancel

Join Us!

We have an awesome set of tools that will help you understand the trucking industry and prepare for a great start to your trucking career. Not only that, but everything we offer here at TruckingTruth is 100% free - no strings attached! Sign up now and get instant access to our member's section:
High Road Training Program Logo
  • The High Road Training Program
  • The High Road Article Series
  • The Friendliest Trucker's Forum Ever!
  • Email Updates When New Articles Are Posted

Apply For Paid CDL Training Through TruckingTruth

Did you know you can fill out one quick form here on TruckingTruth and apply to several companies at once for paid CDL training? Seriously! The application only takes one minute. You will speak with recruiters today. There is no obligation whatsoever. Learn more and apply here:

Apply For Paid CDL Training

About Us

TruckingTruth was founded by Brett Aquila (that's me!), a 15 year truck driving veteran, in January 2007. After 15 years on the road I wanted to help people understand the trucking industry and everything that came with the career and lifestyle of an over the road trucker. We'll help you make the right choices and prepare for a great start to your trucking career.

Read More

Becoming A Truck Driver

Becoming A Truck Driver is a dream we've all pondered at some point in our lives. We've all wondered if the adventure and challenges of life on the open road would suit us better than the ordinary day to day lives we've always known. At TruckingTruth we'll help you decide if trucking is right for you and help you get your career off to a great start.

Learn More