Service Failure?

Now, this service failure will be a write-up. Do I sign the write-up, or reject signing it until everything is thoroughly "investigated" by someone in the company?

Unless they demonstrate to you clearly that you failed to do your job properly I wouldn't sign anything. If they decide to file it anyway I would again go up the ladder with it. You definitely want to protect your service and safety record because paid bonuses and opportunities in other divisions often hinge on those records. It's not just a matter of principle, which in itself would be reason enough to defend yourself, but it can also be a matter of money coming out of your wallet.

It's entirely possible that you did everything correctly and dispatch dropped the ball but they're trying to defend their own record the same way you're going to defend yours. So they might be able to label it as your fault and clear themselves of any wrongdoing. Then again maybe you did somehow miss a step in the process that you weren't aware of.

See what they do about it and follow through with it until you know there's been a clear resolution of the case. If you screwed up then so be it. You live and you learn. If they screwed up then make sure you clear yourself of any wrongdoing.

Now, this service failėure will be a write-up. Do I sign the write-up, or reject signing it until everything is thoroughly "investigated" by someone in the company?

Unless they demonstrate to you clearly that you failed to do your job properly I wouldn't sign anything. If they decide to file it anyway I would again go up the ladder with it. You definitely want to protect your service and safety record because paid bonuses and opportunities in other divisions often hinge on those records. It's not just a matter of principle, which in itself would be reason enough to defend yourself, but it can also be a matter of money coming out of your wallet.

It's entirely possible that you did everything correctly and dispatch dropped the ball but they're trying to defend their own record the same way you're going to defend yours. So they might be able to label it as your fault and clear themselves of any wrongdoing. Then again maybe you did somehow miss a step in the process that you weren't aware of.

See what they do about it and follow through with it until you know there's been a clear resolution of the case. If you screwed up then so be it. You live and you learn. If they screwed up then make sure you clear yourself of any wrongdoing.

Thanks again, Brett. I'll just wait until some sort of verdict is reached before I do anything.