I Got Some High Praise From My Dispatcher This Week

Topic 16532 | Page 1

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Old School's Comment
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My dispatcher paid me a high compliment this week as he was making an analogy between me and "Rocky Balboa."

I had made a minor mistake on a "loaded call" macro when I was at a shipper's location and I sent him a text message apologizing and asking him to see if he could go in and fix it. He came back with much more of a response than I expected. Here is his part of the conversation...

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This is how you want to have your dispatcher thinking about you. The way you go about this is consistently getting it done out here. Talk is cheap, but they will remember your performance. Unfortunately they will remember your mistakes too. We have a saying around here that goes something like this: "You are only as good as your last load." That means if you messed up on the last load, that is what your dispatcher is thinking about when he's trying to assign loads to the drivers on his board. If you are consistently one of those drivers who never crosses his mind because he knows you are going to be able to take care of what ever you are doing, that is when they start handing out the really good stuff to you.

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Truckin Along With Kearse's Comment
member avatar

Hahhahhah that is awesome. ;)

I just had an incident where because I got to a customer way early, my hours came back before I got enough sleep after unloading. Had I left when my hours came back I could have fit in a full 10hr break before delivery.

Instead, I had to run 637 miles on one drive clock, park next to the customer at a flying j so I could fill the reefer before I rolled in after 8hrs. I had 8 min left on my clock. I knew I was close enough it wouldn't trip my clock.

As soon as I parked I got messaged "plz tell me you are at the customer". I think he needed oxygen watching the screen. I explained my plan and he was happy. Yesterday I needed to call him about a load and he said "instructions are to get there early. But you're great at that. Just do your thing".

Love it when that happens lol

Reefer:

A refrigerated trailer.

Pianoman's Comment
member avatar

Dayum! Wow. That's pretty darn cool.

I like how you have your phone in military time haha. The other day I went in to see my dispatcher and caught myself asking if he'd be back at 1400. The lady I was talking to laughed at me haha. I forget most people dont use it.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Tractor Man's Comment
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Big thumbs up OS! I try to give it 110% every day. I look forward to the day I can get such messages from my DM. Thanks for sharing that with the TT Family.

smile.gifdancing-banana.gif

Dm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
G-Town's Comment
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Exceptional performance deserves exceptional recognition. "Way to go" Old School..."way to go!"

sgtwilldog's Comment
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Wow! Do you have a thread on here that explains how you manage your time and sleeper birth?

6 string rhythm's Comment
member avatar

When you coming out with that book? Thanks for sharing OS. You continue to be a stalwart example of a successful driver. The driver's driver, if you will. BTW I saw a SAPA Volvo on 76 yesterday, westbound, but it didn't look like you.

SAP:

Substance Abuse Professional

The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning education, treatment, follow-up testing, and aftercare.

Phoenix's Comment
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Soupa Trucka smile.gif WTG OS! Bet that just made your day. I strive daily in hopes of one day seeing a message like that.

Old School's Comment
member avatar
BTW I saw a SAPA Volvo on 76 yesterday, westbound, but it didn't look like you.

Hey Six String, there were two of us in the area on that day. I didn't get on 76, so it must have been the other driver that you saw. I went right by your terminal twice. I literally debated giving you a call when I was done with my load in Connecticut, so we could get together for breakfast after I finished up my ten hour break. I really needed to wait until I knew what my back haul situation was going to be before I made any plans like that, and sure enough about half way into my ten hour break they came up with a plan that left me with no time to spare. One of these days the planets will line up just right and I'll work out that long awaited visit with you and your family. I did look inside the cabs of each OD line haul truck that passed me on the interstates up there just in case I might see you.

Terminal:

A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.

SAP:

Substance Abuse Professional

The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning education, treatment, follow-up testing, and aftercare.

Interstate:

Commercial trade, business, movement of goods or money, or transportation from one state to another, regulated by the Federal Department Of Transportation (DOT).

Line Haul:

Linehaul drivers will normally run loads from terminal to terminal for LTL (Less than Truckload) companies.

LTL (Less Than Truckload) carriers will have Linehaul drivers and P&D drivers. The P&D drivers will deliver loads locally from the terminal and pick up loads returning them to the terminal. Linehaul drivers will then run truckloads from terminal to terminal.

TWIC:

Transportation Worker Identification Credential

Truck drivers who regularly pick up from or deliver to the shipping ports will often be required to carry a TWIC card.

Your TWIC is a tamper-resistant biometric card which acts as both your identification in secure areas, as well as an indicator of you having passed the necessary security clearance. TWIC cards are valid for five years. The issuance of TWIC cards is overseen by the Transportation Security Administration and the Department of Homeland Security.

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