Shafted Again

Topic 25822 | Page 1

Page 1 of 2 Next Page Go To Page:
Robert D. (Raptor)'s Comment
member avatar

Has anyone had the pleasure of been given a late assignment, then get to the shipper and treated as if it's your fault. Then because of your company name, you get get shafted for being late and you sit with your clock running and they take their time loading you?

I had to wait at my previous place to unload 2 hours before being called to my door. Which is why I was late for the shipper. Plus 4 hours drive time. This has happened twice this week.

Well, anyway, just blowing off steam. Wasn't really expecting anyone to agree or disagree with me. And I do6need to be reminded that it is part of the job. Etc.......

Raptor

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

TWIC:

Transportation Worker Identification Credential

Truck drivers who regularly pick up from or deliver to the shipping ports will often be required to carry a TWIC card.

Your TWIC is a tamper-resistant biometric card which acts as both your identification in secure areas, as well as an indicator of you having passed the necessary security clearance. TWIC cards are valid for five years. The issuance of TWIC cards is overseen by the Transportation Security Administration and the Department of Homeland Security.

OWI:

Operating While Intoxicated

Tractor Man's Comment
member avatar

Ok

Old School's Comment
member avatar

Raptor, stuff happens out here - it's trucking.

Here's the elephant in the room as far as I'm concerned... Did you make a phone call to the customer and give them a heads up?

I keep my customers current with ETAs and regularly update them if there's going to be a change. I consider this an important part of my job. My dispatcher loves the fact that I'm proactive with our customers, and the customers actually call the company and give me kudos for this behavior.

Nobody teaches us to do this, but it's just good customer service. If you're relying on your people in the office to do this stuff, I think you're missing out on an opportunity to improve your reception experiences at these customers.

I never blame my company's name when I can alter my own results with a little effort.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Jamie's Comment
member avatar

I've been assigned loads during my 10 hour break where the appointment ended before my break did and Schneider knew it. So no harm, sometimes I have to wait longer and other times it didn't really matter when I showed up as long as it was that day.

During my almost 10 months OTR , I have only been to a hand full of places where my appointment really mattered, usually its first come first serve. I always make my appointment times unless it's out of my hands such as traffic, weather and things like that. But I've been assigned a few loads where it was impossible to make the appointment time and Schneider knew that when they assigned it to me.

OTR:

Over The Road

OTR driving normally means you'll be hauling freight to various customers throughout your company's hauling region. It often entails being gone from home for two to three weeks at a time.

Robert D. (Raptor)'s Comment
member avatar

Old School

Your right I should have called them to let them know, and not rely on my dispatcher to do it for me. Lesson learned. Usually, I just take it in stride, and keep on trucking. I guess I just had an off day. Normally when stuff like this happens, I just suck it up and keep smiling. It's just another day on the road. Thanks for the advise.

Raptor

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
PackRat's Comment
member avatar

I’ll bet it will happen again because it’s not a perfect day every day, thus it is part of the job.

Good luck tomorrow. Hope the job goes better for you.

Old School's Comment
member avatar

Raptor, I'm not calling you out. It was a great opportunity to show everyone reading this conversation how to handle these issues we have in trucking. I knew from what you said that you hadn't called the customer. We all live and learn out here. Hang in there! This job has it's frustration, but we can deal with most of it if we just apply ourselves to the issues and not expect others to take care of things for us.

Overall, it seems to me you're doing a great job out here. Keep working on ways you can improve your results and you'll be a lot happier with this career.

Bruce K.'s Comment
member avatar

Raptor said: "And I do6need to be reminded that it is part of the job. Etc......."

Ok, I'm not going to remind you that IT IS PART OF THE JOB!!!!!!!

sorry.gifsorry.gifrofl-1.gifrofl-2.gif

Donna M.'s Comment
member avatar

No one ever told me about calling. One day I’m docked in Atlanta next to a female prime driver. I said I’m two hours early I’m glad they let me have a door! She said I’m a day early I’m called yesterday they were a head on loads and told me to come on in. Heck from then on I always call. Last night I had a 1:30 am appointment called the guard he said they start lining up at 11:00 if u will be here about a quarter till I’ll get u on in. Was it because I’m a woman, who cares it’s all part of trucking!

PackRat's Comment
member avatar

It never hurts to call because the worst thing they can say is “no”.

Page 1 of 2 Next Page Go To Page:

New Reply:

New! Check out our help videos for a better understanding of our forum features

Bold
Italic
Underline
Quote
Photo
Link
Smiley
Links On TruckingTruth


example: TruckingTruth Homepage



example: https://www.truckingtruth.com
Submit
Cancel
Upload New Photo
Please enter a caption of one sentence or less:

Click on any of the buttons below to insert a link to that section of TruckingTruth:

Getting Started In Trucking High Road Training Program Company-Sponsored Training Programs Apply For Company-Sponsored Training Truck Driver's Career Guide Choosing A School Choosing A Company Truck Driving Schools Truck Driving Jobs Apply For Truck Driving Jobs DOT Physical Drug Testing Items To Pack Pre-Hire Letters CDL Practice Tests Trucking Company Reviews Brett's Book Leasing A Truck Pre-Trip Inspection Learn The Logbook Rules Sleep Apnea
Done
Done

0 characters so far - 5,500 maximum allowed.
Submit Preview

Preview:

Submit
Cancel

Join Us!

We have an awesome set of tools that will help you understand the trucking industry and prepare for a great start to your trucking career. Not only that, but everything we offer here at TruckingTruth is 100% free - no strings attached! Sign up now and get instant access to our member's section:
High Road Training Program Logo
  • The High Road Training Program
  • The High Road Article Series
  • The Friendliest Trucker's Forum Ever!
  • Email Updates When New Articles Are Posted

Apply For Paid CDL Training Through TruckingTruth

Did you know you can fill out one quick form here on TruckingTruth and apply to several companies at once for paid CDL training? Seriously! The application only takes one minute. You will speak with recruiters today. There is no obligation whatsoever. Learn more and apply here:

Apply For Paid CDL Training

About Us

TruckingTruth was founded by Brett Aquila (that's me!), a 15 year truck driving veteran, in January 2007. After 15 years on the road I wanted to help people understand the trucking industry and everything that came with the career and lifestyle of an over the road trucker. We'll help you make the right choices and prepare for a great start to your trucking career.

Read More

Becoming A Truck Driver

Becoming A Truck Driver is a dream we've all pondered at some point in our lives. We've all wondered if the adventure and challenges of life on the open road would suit us better than the ordinary day to day lives we've always known. At TruckingTruth we'll help you decide if trucking is right for you and help you get your career off to a great start.

Learn More