One Of THOSE Days...

Topic 26146 | Page 1

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RealDiehl's Comment
member avatar

Show up at appointment at 0800 fresh off a 34hr reset this morning. They tell me I'm not scheduled until tomorrow. They can fit me in later (1500-1700) though if I want. Yeah, but I have two more stops on this load, both today. At 1130 and 1400. Dispatch tells me to go to my next stop. I'm there at 1015. The place is a zoo! Nowhere to park that is not in someone's way. Anyway I stand in line at receiving for half an hour and hand them my paperwork. The guy looks it up in the computer and says, "sorry. You're not on the schedule today or any day this week." *sigh* Now I'm waiting for further instruction from dispatch. I feel bad for the FM having to handle this BS, and I told him so when he apologized for the situation. Hopefully it'll get straightened out soon. Still, I'd rather be stuck out here than working in a warehouse.

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
PackRat's Comment
member avatar

What a mess! So glad most days aren’t like this one.shocked.png

G-Town's Comment
member avatar

RealDiehl shares some wisdom...

I feel bad for the FM having to handle this BS, and I told him so when he apologized for the situation. Hopefully it'll get straightened out soon.

Everyone please take a good look at how RD handled this (especially Newbies)... he offered genuine empathy to his FM.

I know on the surface it doesn't seem like a big thing, however it shows professionalism, recognition of how a situation like this is difficult for everyone on the team. RD's FM will not forget this gesture; that he chose NOT to the route of complaining, screaming and hollering, posturing for the "us vs. them" mindset (the wrong approach).

This is exactly what we mean when we suggest building positively on the direct relationship you have with your FM (DL, DM , etc). Who do you think the FM is likely to favor for a really good run in the future; RealDiehl or the driver that complained about the situation?

I love how you handled this... really good job.

Dm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Bruce K.'s Comment
member avatar

RD, I agree with G-Town, you took a lemon and made lemonade. You are one of the good guys out there. Great attitude, great disposition. These things happen and you took it in stride. Of all the people I know, you are one of them.

Truckin Along With Kearse's Comment
member avatar

And you will get layover pay. Annoying and chaotic but not a total loss.

This also demonstrates the flexibility we always discuss

Jim S.'s Comment
member avatar

Show up at appointment at 0800 fresh off a 34hr reset this morning. They tell me I'm not scheduled until tomorrow. They can fit me in later (1500-1700) though if I want. Yeah, but I have two more stops on this load, both today. At 1130 and 1400. Dispatch tells me to go to my next stop. I'm there at 1015. The place is a zoo! Nowhere to park that is not in someone's way. Anyway I stand in line at receiving for half an hour and hand them my paperwork. The guy looks it up in the computer and says, "sorry. You're not on the schedule today or any day this week." *sigh* Now I'm waiting for further instruction from dispatch. I feel bad for the FM having to handle this BS, and I told him so when he apologized for the situation. Hopefully it'll get straightened out soon. Still, I'd rather be stuck out here than working in a warehouse.

If you second stop would have been able to unload you, would your first load have to be unloaded out of the trailer, then loaded back in? If so, would second receiver unload first load?

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
RealDiehl's Comment
member avatar

RealDiehl shares some wisdom...

double-quotes-start.png

I feel bad for the FM having to handle this BS, and I told him so when he apologized for the situation. Hopefully it'll get straightened out soon.

double-quotes-end.png

Everyone please take a good look at how RD handled this (especially Newbies)... he offered genuine empathy to his FM.

I know on the surface it doesn't seem like a big thing, however it shows professionalism, recognition of how a situation like this is difficult for everyone on the team. RD's FM will not forget this gesture; that he chose NOT to the route of complaining, screaming and hollering, posturing for the "us vs. them" mindset (the wrong approach).

This is exactly what we mean when we suggest building positively on the direct relationship you have with your FM (DL, DM , etc). Who do you think the FM is likely to favor for a really good run in the future; RealDiehl or the driver that complained about the situation?

I love how you handled this... really good job.

Thanks, G-Town. These scheduling mistakes are rare but whenever a Snafu occurs the FMs are usually apologetic about the situation. And, as we've heard many times on this forum, "your fleet manager wants to keep you moving. If your making money, they are making money."

0335975001563823458.jpg

That's all you need to say...

Dm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

Fleet Manager:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
RealDiehl's Comment
member avatar

double-quotes-start.png

Show up at appointment at 0800 fresh off a 34hr reset this morning. They tell me I'm not scheduled until tomorrow. They can fit me in later (1500-1700) though if I want. Yeah, but I have two more stops on this load, both today. At 1130 and 1400. Dispatch tells me to go to my next stop. I'm there at 1015. The place is a zoo! Nowhere to park that is not in someone's way. Anyway I stand in line at receiving for half an hour and hand them my paperwork. The guy looks it up in the computer and says, "sorry. You're not on the schedule today or any day this week." *sigh* Now I'm waiting for further instruction from dispatch. I feel bad for the FM having to handle this BS, and I told him so when he apologized for the situation. Hopefully it'll get straightened out soon. Still, I'd rather be stuck out here than working in a warehouse.

double-quotes-end.png

If you second stop would have been able to unload you, would your first load have to be unloaded out of the trailer, then loaded back in? If so, would second receiver unload first load?

I was wondering the same thing. I'd assume first stop is at the back...right? Who knows what would have happened if stop 2 was able to be unloaded before stop one. I'm back at stop 1 since I can park here. Still waiting to hear what's up.

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Truckin Along With Kearse's Comment
member avatar

If you have all the same product which happens at kraft or kelloggs a lot, it wouldnt matter.

RealDiehl's Comment
member avatar

RD, I agree with G-Town, you took a lemon and made lemonade. You are one of the good guys out there. Great attitude, great disposition. These things happen and you took it in stride. Of all the people I know, you are one of them.

Awww, shucks.

thank-you-2.gif

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