Profile For Jay T.

Need some guidance on what to do in this situation.

First off, I am an independent dispatcher and I booked a dry van load for my carrier. It was a same day pick and drop and this is essentially how it went.

1) Load booked with broker at 10:30 with driver 2 hours out (100 miles maybe)

2) Broker called shortly after to inform me that they mixed up the orders, ours had a pickup appointment for 10:00 and a drop at 18:00. Notice that it’s already past the pickup appt time

3) Broker calls back a few mins later to confirm shipper will work us in when we arrive

4) Carrier arrives to shipper, takes about 3 hours to load them. Give drop ETA of 20:30 (about 300 miles)

5) Broker comes back and says receiving facility is aware of the new ETA and prepared

6) Carrier arrives to receiver and they won’t unload him. Spends all night there and nothing from broker

7) I get on with the receiving facility the next day to learn that they don’t work people in and only give a 30 min grace period, next appt is 2 weeks out

8) I inform broker (but they really already know this). I tell them we aren’t waiting around, schedule a return to shipper or we’ll put the shipment in storage and bill you. Broker’s manager gets involved and admits this load should’ve never been booked

9) 2 days later, now Friday, the broker says we finally got through to customer, please return to shipper and they’ll match the rate and pay 2 days of layer at $175 each. Said they were getting our appointment confirmation number (about 300 miles back)

10) Carrier arrives at shipper and they have no record of our delivery. I inform broker they won’t unload us because they need an appointment number, nothing from the broker. I tell him we’ll leave in a few minutes if we don’t hear back

11) Carrier leaves, goes home (about 350 miles) with load.

What do we do here? We have 44k pounds of a big company’s property, the broker is unprofessional, my carrier doesn’t have another trailer so this is losing them money. Seriously, this is a cluster F—K.

Any help is appreciated