Profile For Taylar F.

Taylar F.'s Info

  • Location:
    Seattle, WA

  • Driving Status:

  • Social Link:

  • Joined Us:
    2 years ago

Taylar F.'s Bio

Not a driver but a dispatcher with about 15 years experience in the industry on the PNW side. On this site due to needing advice how to best advocate for my drivers to make sure their voices are heard and that the new dispatcher that came in doesn't screw them over. As cliché as it is, I'm the type of dispatcher that knows my drivers are the reason I have a job. So they are afforded that respect in the job and I try to protect them as best as I can. Sure some get on my nerves but I'm sure they were just too nice to say something when I have screwed up their dispatch.

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Posted:  2 years ago

View Topic:

Need Advice on Approaching Dispatcher

To start off, I am actually the other dispatcher that was moved to other jobs in the company and management due to the current dispatcher and some issue there. Besides the fact, I have had several drivers call and talk to me about this newer dispatcher on how he is treating them, not responding to them for long periods of time when they are at terminals or waiting for their next dispatch (one driver gave me dash cam footage along with the call logs for over 5 hours of being ignored). I have tried to train and help the newer dispatcher understand the terminals, driver quirks and what they prefer and where they are unable to go. But, drivers get sent wrong places, non twic drivers have to tell him constantly they cannot go to terminals since they have no twic. I sent him a reference guide for the drivers and terminals again and got a nice response of "I know what I'm doing, I've been doing this for 30 years."

Now here a condensed list of some of the things this new dispatcher has done to my drivers: - driver didn't want to take a long haul move unless he had a local move after so he could make some profit since fuel prices are so expensive. Dispatcher got upset with him saying he was refusing the move for no reason when he will update a local move the next morning. (he's said that before then didn't follow thru so driver didn't want to do that.) Was then told that since he just complains instead, he gets no dispatch and can stay home and hung up. When I rushed over there (sounds like retaliation of some sort) he told me that he's busy and pushed me aside and left for 30 minutes.

- drivers wait for 1-5 hours for updates on their next moves or for any issues at terminals being fixed. (when I help and respond, I get told off and that I'm making him look bad and that he's needing to talk to the boss about the micromanagement.)

- drivers who can't go into certain terminals always get a move there. If they can't go to a certain city in a different state due to truck restrictions, they always get that dispatch. (They call my work cell and apologize for asking for help, so the new dispatcher has apparently told them I'm not in that area and wouldn't be able to assist.)

- three drivers didn't quit only because I dispatch them and he doesn't. Bosses had to sign that agreement and he still tries to dispatch them.

I think the overall idea is painted cause I can go on. Basically, from the trucking community, how can I help advocate and fight for my drivers? This **** seems illegal but I'm not sure how to go about it when the owner turns his back on them too. I'm not going to abandon them and I am going to keep trying, but I have also told them I'll be a reference for another job if they need me to be since they are loosing money from this guy. Any advice and help would be greatly appreciate from this actual dispatcher, and from my drivers

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