I never call a customer unless it is some hole-in-the-wall place and I call for directions or hours of operation. I am sure to use google earth on my laptop while talking to them so I know exactly how to get in and edit/paint to draw out the directions. I also write down the directions. I let my dispatcher and the office staff to deal with any other customer issues.
Dispatcher:
Dispatcher, Fleet Manager, Driver Manager
The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
I never call a customer unless it is some hole-in-the-wall place and I call for directions or hours of operation. I am sure to use google earth on my laptop while talking to them so I know exactly how to get in and edit/paint to draw out the directions. I also write down the directions. I let my dispatcher and the office staff to deal with any other customer issues.
Dispatcher:
Dispatcher, Fleet Manager, Driver Manager
The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.