Starting Out. Question About Prime Recruiting...

Topic 11464 | Page 1

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Lady Gooner's Comment
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I have applied for Prime and I've tried to call repeatedly and left a couple of messages in the general queue but I can't seem to reach a live person. Today I made several calls and finally got in touch with Cody but he couldn't seem to hear me and he promptly disconnected the call. After that, I tried again, waited on hold for 40 minutes. It finally rang through to a recruiter extension (I'm guessing?) but after 6 rings it put m back in the hold queue. I tried twice after that, on hold for 1h 35m before hanging up (had to go to work) and another hours and ten minutes after I got to work. I finally gave up at 19:45 pm. Are their phones always like that? Does anyone know if the call center might be having temporary problems?

Thanks!

TWIC:

Transportation Worker Identification Credential

Truck drivers who regularly pick up from or deliver to the shipping ports will often be required to carry a TWIC card.

Your TWIC is a tamper-resistant biometric card which acts as both your identification in secure areas, as well as an indicator of you having passed the necessary security clearance. TWIC cards are valid for five years. The issuance of TWIC cards is overseen by the Transportation Security Administration and the Department of Homeland Security.

Craig T.'s Comment
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It would help to call during the hours recruiters are actually working. Try between 8-5 central time on a weekday.

I'm not sure if it's all kosher to post the number of my recruiter when I was getting started, but you can message me or whoever else drives for prime if you want a specific number to dial.

Lady Gooner's Comment
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It would help to call during the hours recruiters are actually working. Try between 8-5 central time on a weekday.

Thanks, but I started calling at 2pm, central. (BTW, I called after 7pm earlier in the week and the message I heard said 7am to 7pm central, not 8-5...?) Unfortunately, I can't call at the "normal" early hours very often due to my present job, which is a 12 hour overnight shift with 2 hours travel time, round trip... A "your call cannot be routed" message doesn't seem like the normal way of doing things, IMO - especially at 2:40pm central on a weekday.

Bud A.'s Comment
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I got better responses using email. Try their email address.

Kenny S.'s Comment
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I got better responses using email. Try their email address.

Same here

TorqueSide's Comment
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Going through the same thing and I've already experienced a company denying me without contacting me about their decision in any form.

Lady Gooner's Comment
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Thanks, everybody, for your responses. I never thought about email because I don't have my recruiter's email yet. I finally managed to get through on the recruiter line this morning and the recruiter that answered said my assigned recruiter would be out of the office until Monday and I should call back then. Not sure if that's got any bearing on what they thought of my application, but I've got to wait all weekend to find out what's up. confused.gif

Josh S.'s Comment
member avatar

When you apply the system assigned you a recruiter to be your point of contact so your not dealing with multiple people. Were they able to give you the number to your recruiter. As stated asap get their email address because that will be the best way to get a quick response from him or her.

SAP:

Substance Abuse Professional

The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning education, treatment, follow-up testing, and aftercare.

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