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My drive manager wanted me to take a run from Ecru, MS to Rochester, NY, but also wanted me to pick up from the shipper , then wait (approximately 7 hours) for him to come into the office the next day so that we could review some things together. Okay, I've got this run, if I wait for him, I know for sure that I'll be late for delivery. What do you do?
You simply ask a question. "If I take this run, I won't be able to meet up with you in the morning because I'll be late if I do. Do you want me to accept, decline, or counter this load offer?"
That's all it took. He must have had some insider information, because that load was late, and nobody gave two flips about it. Not Swift. Not the receiver. Not the yard jockey. Hahaha...
My drive manager told me the hardest thing he gets the new drivers to do is ask questions. For some reason, new drivers don't ask questions. This is how so many new drivers get screwed out of good runs, and screw up their service times. New recruit, always ask questions if you are unsure about anything.
If your drive manager gives you a hard time about any question you ask him or her, call the fleet or terminal manager (driver manager boss), and ask them. Don't be afraid of anyone in that office. They go home and drink everynight, if they want to, but we ain't got that luxury.
Shipper:
The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.
Terminal:
A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.
Driver Manager:
Dispatcher, Fleet Manager, Driver Manager
The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.