Most truck drivers need the receipt. Without closing that lever, no receipt. That will happen even with in-app receipts. It probably drove driver #1 crazy because he couldn't get a receipt to print out at the kiosk, either.
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I'm currently sitting at the Gibson PA Flying J (Exit 219) I was waiting to fuel up and the driver infront of me was just about finished fueling. After he pulled up I pulled in and jumped out to start fueling. When I initially slid my card in the pump screen stayed blank and it didn't ask for my truck number. I tried my card again nothing so I hit the cancel button on the key pad and the screen indicated that the pump was still activated from the last driver. I looked at the fuel nozzle to see if was seated in the cradle and that's when I noticed that the hose was behind the lever / switch that hose had kept it up enough to keep the pump from shutting off. I moved the hose and the pump shut off proper and I was able to rack my fuel card and pump fuel. When the guy in the truck that used the pump before me I let him know to keep a eye out for next time so he doesn't make the same mistake. I've now added another check onto my continuous check list.
HOS:
Hours Of Service
HOS refers to the logbook hours of service regulations.