Terminals Are "Black Holes"

Topic 3899 | Page 1

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Erik M.'s Comment
member avatar

I haven't seen much mentioned on this topic so I'll add my two cents. All large companies have terminals throughout the country. As most of you know they are there for repairs, training, and other safety issues. What I didn't realize was that once you get into a terminal it can be hard to get out. You are now caught in the vortex of beauracracy. Things can take a long time to get the problem solved not matter what it is. Example: My trainer and I came into a terminal to get our windshield replaced because it had a couple cracks in it. On the windshield were the toll passes for a couple states. We needed to get new passes since they couldn't be taken off the bad windshield. The windshield was replaced rather soon. The toll passes have yet to arrive even though we asked for them early Tuesday morning and we're still here waiting for them.

These sorts of things happen with repairs all the time. Drivers can wait days to get stuff done on their trucks. This isn't a complaint, just a reality of being in trucking. You have to have lots of patience when working for a large company.

Terminal:

A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.

HAMMERTIME's Comment
member avatar

I haven't seen much mentioned on this topic so I'll add my two cents. All large companies have terminals throughout the country. As most of you know they are there for repairs, training, and other safety issues. What I didn't realize was that once you get into a terminal it can be hard to get out. You are now caught in the vortex of beauracracy. Things can take a long time to get the problem solved not matter what it is. Example: My trainer and I came into a terminal to get our windshield replaced because it had a couple cracks in it. On the windshield were the toll passes for a couple states. We needed to get new passes since they couldn't be taken off the bad windshield. The windshield was replaced rather soon. The toll passes have yet to arrive even though we asked for them early Tuesday morning and we're still here waiting for them.

These sorts of things happen with repairs all the time. Drivers can wait days to get stuff done on their trucks. This isn't a complaint, just a reality of being in trucking. You have to have lots of patience when working for a large company.

I think it all depends on your Carrier, I could agree with you on this with a few of my past Employers but not my Current.

Terminal:

A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.

David's Comment
member avatar

I haven't seen much mentioned on this topic so I'll add my two cents. All large companies have terminals throughout the country. As most of you know they are there for repairs, training, and other safety issues. What I didn't realize was that once you get into a terminal it can be hard to get out. You are now caught in the vortex of beauracracy. Things can take a long time to get the problem solved not matter what it is. Example: My trainer and I came into a terminal to get our windshield replaced because it had a couple cracks in it. On the windshield were the toll passes for a couple states. We needed to get new passes since they couldn't be taken off the bad windshield. The windshield was replaced rather soon. The toll passes have yet to arrive even though we asked for them early Tuesday morning and we're still here waiting for them.

These sorts of things happen with repairs all the time. Drivers can wait days to get stuff done on their trucks. This isn't a complaint, just a reality of being in trucking. You have to have lots of patience when working for a large company.

I'll give you a hint of advice that worked wonders for me with my stint with swift...

always keep bugging them about it... Works for repairs, loads, paperwork.. I had a few cases that it didn't seam to work but 90% of the time, I went in, asked for a load or something for the truck, with in 2-4 hrs I had what I needed and was gone...

Terminal:

A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.

Daniel B.'s Comment
member avatar

I haven't ever experienced this. I think you just got unlucky. For me, terminals are awesome because I usually get a preloaded trailer and don't have to deal with the shipper! What a treat!!

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Terminal:

A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.

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