United Refrigeration

Topic 8919 | Page 1

Page 1 of 1
Trucktographer's Comment
member avatar

Just had, what has to be, one of my worst customer interactions yet.

We drop our previous load at another customer in town. Pick up our empty. Drive 30 miles to the next shipper , they are cool, if a bit disorganized. We arrive, and leave there well ahead of schedule. Then we hit Dallas/Ft Worth construction traffic on the way to our first stop, meaning we are only about 15 minutes early to our appointment.

Receiver decides today is a good day to die. He claims we are two hours late (we aren't) and that we can't get unloaded here, but instead must be escorted to another building to be unloaded there. So we sit for nearly an hour. Finally another worker leads us one building away. First dude couldn't just tell us that. So we back in and get unloaded.

I realize that doesn't sound too bad, but that's because I am self-censoring so Brett doesn't have to delete my entire thread. The way this guy treated us was ridiculous. He's lucky I have a head for customer service (and keeping my job) rather than pulling him through his little window and shoving his vape stick where the sun don't shine.


The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Daniel B.'s Comment
member avatar

I honestly don't see any problem here. Maybe you're just looking for things to complain about? Haha kidding!


A lot of times there's some miscommunication between the consignee and the Customer Service team. As a result, the consignee wants you there at 0800 but your company accidentally messed up and wrote you up for 1000. It happens. So this could easily be anyone's fault.

Also, lots of businesses own several buildings in the same block. Building A is for Dry Goods Distributing, building B is for Reefer Distributing, building C is for office employees. That's just an example obviously. But them directing you to a different building definitely isn't uncommon and really shouldn't be a big deal.

Also, lots of places require the driver to have an escort. There could be a million reasons for this but safety is usually the key factor. They don't want some guy driving around and getting lost possibly, getting into places he shouldn't be and maybe damaging something extremely dangerous/valuable.

Listen, you're going to have a good chunk of facilities that treat the drivers unfairly. That's why we say that drivers have no control, they're the lowest on the totem pole. We depend on others so that we can do our job. However, you cannot let them get under your skin or else you'll die of a heart attack at age 30.


The customer the freight is being delivered to. Also referred to as "the receiver". The shipper is the customer that is shipping the goods, the consignee is the customer receiving the goods.


A refrigerated trailer.

Trucktographer's Comment
member avatar

You're right. I've never come across customers who've done this before. I'm completely overreacting over a customer who was actually a joy to deal with.

Or, maybe I know what that grade-A ******bag actually acted like. This guy is lucky I'm a company driver, and therefore restricted in the kinds of response I can give.

Luckily I'm already 34 so I've beaten the odds.

David L.'s Comment
member avatar

The guy was a tool. He started by going all passive aggressive on me: "You're late. Where you been? Sleeping?" I gave him the raised eyebrow...yeah, tool is as far as I'll go. My response was "I'm not late, we Te scheduled for 1:15. And, I just picked up your trailer an hour ago and have been sitting in traffic on I35W for the last 30 minutes".

Page 1 of 1

New Reply:

New! Check out our help videos for a better understanding of our forum features

Links On TruckingTruth

example: TruckingTruth Homepage

example: https://www.truckingtruth.com
Upload New Photo
Please enter a caption of one sentence or less:

Click on any of the buttons below to insert a link to that section of TruckingTruth:

Getting Started In Trucking High Road Training Program Company-Sponsored Training Programs Apply For Company-Sponsored Training Truck Driver's Career Guide Choosing A School Choosing A Company Truck Driving Schools Truck Driving Jobs Apply For Truck Driving Jobs DOT Physical Drug Testing Items To Pack Pre-Hire Letters CDL Practice Tests Trucking Company Reviews Brett's Book Leasing A Truck Pre-Trip Inspection Learn The Logbook Rules Sleep Apnea

0 characters so far - 5,500 maximum allowed.
Submit Preview



Join Us!

We have an awesome set of tools that will help you understand the trucking industry and prepare for a great start to your trucking career. Not only that, but everything we offer here at TruckingTruth is 100% free - no strings attached! Sign up now and get instant access to our member's section:
High Road Training Program Logo
  • The High Road Training Program
  • The High Road Article Series
  • The Friendliest Trucker's Forum Ever!
  • Email Updates When New Articles Are Posted

Apply For Paid CDL Training Through TruckingTruth

Did you know you can fill out one quick form here on TruckingTruth and apply to several companies at once for paid CDL training? Seriously! The application only takes one minute. You will speak with recruiters today. There is no obligation whatsoever. Learn more and apply here:

Apply For Paid CDL Training

About Us

TruckingTruth was founded by Brett Aquila (that's me!), a 15 year truck driving veteran, in January 2007. After 15 years on the road I wanted to help people understand the trucking industry and everything that came with the career and lifestyle of an over the road trucker. We'll help you make the right choices and prepare for a great start to your trucking career.

Read More

Becoming A Truck Driver

Becoming A Truck Driver is a dream we've all pondered at some point in our lives. We've all wondered if the adventure and challenges of life on the open road would suit us better than the ordinary day to day lives we've always known. At TruckingTruth we'll help you decide if trucking is right for you and help you get your career off to a great start.

Learn More