New Dispatcher Blues
Topic 24050 | Page 2
JuiceBox's Comment
5 years, 4 months ago
Your positive outlook is what makes it work. It would be so easy for you to have a negative spin on it and exaggerate any mistake your new dispatcher makes. I've seen it and I'm sure you have. Glad you are making the best of it! Need more positive people in this industry.
Dispatcher:
Dispatcher, Fleet Manager, Driver Manager
The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.New Reply:
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I can relate. I hate change as well. I have a good dispatcher and he is being promoted. The new guy is brand new and not catching on very quick. I routed into the terminal for some shop work and went in and introduced myself. We talked a bit and he seems very nice, and very forgetfull. He actually forgot to dispatch me on the load I currently have. He asked me what about after this load and I told him not to worry about me, I will call after the first of the year. He looked shocked, and I guess he read the look on my face. All he said was “your not kidding”. I said nope, have a wonderful christmas. I already have made arrangements for my own loads too stay close to the house through the holidays, and my terminal manager signed off on it. I’ll be dispatched out of augusta ga for a week. After new years I’ll go back to dealing with my new dispatcher.
Terminal:
A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.
Dispatcher:
Dispatcher, Fleet Manager, Driver Manager
The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.