Some companies require you to fuel at a particular station on your route. Wrong location - even the same brand, no fuel.
If his own card was being declined, well we've all seen that before. If his company fuel card is outright being declined, he needs to get to the nearest terminal (LOL) and find a ride home.
A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.
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Saw one of a driver's worst nightmares yesterday.
I was just finishing fueling up at the Speedway at exit 165 on I 71 in Ohio when an old pretty rough looking Volvo pulled up at the island next to me. He went straight into the store and I finished up. I go inside to get a detailed receipt and the driver is at the fuel desk in front of me. It quickly becomes obvious that they are having problems. Not really trying to eavesdrop but I hear the cashier say in a slightly irritated voice; "Sorry sir but that one is declined too. He says "No, I'm sure that one is good!"
He finally walks away and the cashier gives me an eye roll as she prints out my receipt. When I go back to my truck he is outside of his on the phone. Not sure what language he was speaking but PO'd and desperate came through load and clear.