Prime Inc Arrival And Departure Protocol

Topic 30739 | Page 1

Page 1 of 1
NightOwl's Comment
member avatar

Help, my dispatchers are getting on my case because I'm not doing what I'm supposed to. It's not because I don't want to do the right thing, it's genuinely not clear to me. HELP, if someone could please describe to me, in as much detail as possible, what I'm supposed to do regarding macros and calls. I promise I'm not trying to make it complicated, I just don't understand. I just want to do a good job.

What is the procedure for communication with dispatch? Any help would be appreciated.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Chief Brody's Comment
member avatar

It's pretty simple.

1. When you arrive at a shipper or receiver, you need to send your arrival. There is a macro for it, but I actually use the Prime app on my phone because my Qualcomm has a delayed response to input. This arrival message is necessary because it is a precursor to your departure from the shipper or receiver. If you don't send your arrival or if the arrival time is after your departure, you will get an automated message on your Qualcomm about the time not being correct.

2. When you're loaded or unloaded, you send in your departure.

a. I use the macro for flatbed departure, because I'm a flatbed driver. But I assume the macro for dry van or reefer is similar. I input my bill of lading numbers, weight, pieces, loaded (or unloaded) time. b. As a general rule the highlighted parts of the macro need to be completed.

3. With regard the depart shipper, I have to input my delivery commitment date and time.

4. With regard to the depart receiver, I have to enter in who signed the bills of lading.

a. With regard to the depart receiver, this lets them know you are ready for another load. I generally get a message "Got your empty and will have a load ASAP."

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Qualcomm:

Omnitracs (a.k.a. Qualcomm) is a satellite-based messaging system with built-in GPS capabilities built by Qualcomm. It has a small computer screen and keyboard and is tied into the truck’s computer. It allows trucking companies to track where the driver is at, monitor the truck, and send and receive messages with the driver – similar to email.

SAP:

Substance Abuse Professional

The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning education, treatment, follow-up testing, and aftercare.

Dry Van:

A trailer or truck that that requires no special attention, such as refrigeration, that hauls regular palletted, boxed, or floor-loaded freight. The most common type of trailer in trucking.

Reefer:

A refrigerated trailer.

RealDiehl's Comment
member avatar

I'll just provide visuals to go with the Chief's instructions.

Whenever arriving at location fill out this macro:

0974265001630862887.jpg

0107715001630862959.jpg

If you are at shipper type "01" in location#

If you are at receiver type "90" in location#

If you are at a second pick up or delivery location type "02"...and so on for each subsequent stop (if you have 3 or more stops). "90" is always for the final stop.

For dropped trailer box you're going to type "y" or "n".

if your load info msg says "spot trlr: y" that usually means it is a drop and hook. After typing "y" in dropped trlr, type in your current trailer number (the one you will be dropping) in the drop trailer# box. You will get an automated msg telling you to fill out a drop trlr inspection report...macro 55. Once you hook up to your loaded trailer fill out a pick up trlr inspection report...macro 41.

If you are getting a live load/unload indicated by "spot trlr: N" on load assignment, you don't have to type in your dropped trlr# or fill out a drop/pick up trlr inspection macro.

After you are loaded and have paperwork fill out depart shipper macro:

0645343001630863649.jpg

Once that is sent call your fleet manager's number and choose option 1 for a "live loaded" call. Your live loaded associate will verify the info on your Bills of lading (piece count, weight, seal number, temperature set point, address of next stop, and gage weights, etc.)

Once you are unloaded and have paperwork from 90, fill out depart receiver macro 4

0674028001630863942.jpg

You don't have to call after this. You can sit back and wait for your next load assignment to drop on ya.

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Fleet Manager:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

Drop And Hook:

Drop and hook means the driver will drop one trailer and hook to another one.

In order to speed up the pickup and delivery process a driver may be instructed to drop their empty trailer and hook to one that is already loaded, or drop their loaded trailer and hook to one that is already empty. That way the driver will not have to wait for a trailer to be loaded or unloaded.

OOS:

When a violation by either a driver or company is confirmed, an out-of-service order removes either the driver or the vehicle from the roadway until the violation is corrected.

RealDiehl's Comment
member avatar

I forgot to mention on multi stop loads. You need to fill out a macro 4 (depart receiver) anytime you get part of your load taken off your trailer. If you have 2 deliveries, you'll type 02 in the depart receiver location # box of your macro 04 for your first delivery. If you have 3 deliveries, you'll type 03 in the depart receiver location # box of your macro 4 for your second delivery. I'm hoping all this makes sense...

On your last delivery location (meaning your trailer is empty) you will always type 90.

0108085001630864885.jpg

RealDiehl's Comment
member avatar

If you had to pay for a lumper you type "y" in the cdid you pay for unloading box.

Enter the amount paid in the "amount paid" box

0311105001630865397.jpg

I just happen to be filling out my own depart shipper macro currently😁

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

NightOwl's Comment
member avatar

Thank you your explanations helped a lot, I appreciate it. Now, if I could only get the hang of backing...

Page 1 of 1

New Reply:

New! Check out our help videos for a better understanding of our forum features

Bold
Italic
Underline
Quote
Photo
Link
Smiley
Links On TruckingTruth


example: TruckingTruth Homepage



example: https://www.truckingtruth.com
Submit
Cancel
Upload New Photo
Please enter a caption of one sentence or less:

Click on any of the buttons below to insert a link to that section of TruckingTruth:

Getting Started In Trucking High Road Training Program Company-Sponsored Training Programs Apply For Company-Sponsored Training Truck Driver's Career Guide Choosing A School Choosing A Company Truck Driving Schools Truck Driving Jobs Apply For Truck Driving Jobs DOT Physical Drug Testing Items To Pack Pre-Hire Letters CDL Practice Tests Trucking Company Reviews Brett's Book Leasing A Truck Pre-Trip Inspection Learn The Logbook Rules Sleep Apnea
Done
Done

0 characters so far - 5,500 maximum allowed.
Submit Preview

Preview:

Submit
Cancel

Join Us!

We have an awesome set of tools that will help you understand the trucking industry and prepare for a great start to your trucking career. Not only that, but everything we offer here at TruckingTruth is 100% free - no strings attached! Sign up now and get instant access to our member's section:
High Road Training Program Logo
  • The High Road Training Program
  • The High Road Article Series
  • The Friendliest Trucker's Forum Ever!
  • Email Updates When New Articles Are Posted

Apply For Paid CDL Training Through TruckingTruth

Did you know you can fill out one quick form here on TruckingTruth and apply to several companies at once for paid CDL training? Seriously! The application only takes one minute. You will speak with recruiters today. There is no obligation whatsoever. Learn more and apply here:

Apply For Paid CDL Training

About Us

TruckingTruth was founded by Brett Aquila (that's me!), a 15 year truck driving veteran, in January 2007. After 15 years on the road I wanted to help people understand the trucking industry and everything that came with the career and lifestyle of an over the road trucker. We'll help you make the right choices and prepare for a great start to your trucking career.

Read More

Becoming A Truck Driver

Becoming A Truck Driver is a dream we've all pondered at some point in our lives. We've all wondered if the adventure and challenges of life on the open road would suit us better than the ordinary day to day lives we've always known. At TruckingTruth we'll help you decide if trucking is right for you and help you get your career off to a great start.

Learn More