What Would You Do?

Guess what my FM told me... if you message it then he can save it into a folder and not lose it or forget it. If you call him.. he then has to type the whole thing out which takes time... and if he does t type it.. he might forget. That is one of the reasons why they want the writing. What of you wanted home time for 6/7 but he mistyped and put it at 7/6? Thru QC mistakes are limited.

I don't like typing cause I can misread the attitudes of people I don't know. I've talked to most of the dispatchers so I know they are nice and I don't get offended by messages. However... a new guy wanted to micromanage me the other day and I got ticked off. "Why are you parked. . How long of a break are you taking. .. why are you driving from 90... I had a load setup for you and you just ruined it"...

I wNte do tell him "just give me the framing loads then leave me alone." Hahhah. I didn't .. but I'm buying my FM soemthing when he returns

Rainy offers her experience:

Guess what my FM told me... if you message it then he can save it into a folder and not lose it or forget it. If you call him.. he then has to type the whole thing out which takes time... and if he does t type it.. he might forget. That is one of the reasons why they want the writing. What of you wanted home time for 6/7 but he mistyped and put it at 7/6? Thru QC mistakes are limited.

I don't like typing cause I can misread the attitudes of people I don't know. I've talked to most of the dispatchers so I know they are nice and I don't get offended by messages. However... a new guy wanted to micromanage me the other day and I got ticked off. "Why are you parked. . How long of a break are you taking. .. why are you driving from 90... I had a load setup for you and you just ruined it"...

I wNte do tell him "just give me the framing loads then leave me alone." Hahhah. I didn't .. but I'm buying my FM soemthing when he returns

Its up to us, the driver to adjust to the different personalities and operating parameters that uniquely identify individual FMs and DMs. I need to deal with one primary and four secondary depending on the day of the week and hour of the day. Just part of the job. Buying your FM a token of your appreciation for all that he does is definitely a way to set yourself apart. Build the relationship...it's a process, not an event.

Paul tests G-Town's failing memory

Hey G-town, remember how you told me to apologize?

G-Town in a shocking display of unusually fast and accurate recall..."yes, yes I do remember that exchange."

Paul continues:

I jumped on it and apologized--nothing fancy. His response: "Paul it was a bad day...you don't worry about it sir. Thank you for all of your hard work out there. I was a driver as well. Thank you so much Paul and you be safe out there sir." WOW As if that wasn't enough, I messaged him back again and he was really friendly and said to come in and meet him next time I was in West Valley.

Yes, WOW! That is really great news!!! When you have a chance to sit with him it's an opportunity to set yourself apart and begin to establish a rapport. Great opportunity to build on the relationship. I have tried to explain countless times that even in a huge company like Swift, you are only a number if you behave like one and allow it to happen. Don't count the miles just yet, but you turned a negative into a positive. Thanks for trusting my judgment.

Like the immortal Yogi Berra once said; "some days you're the bat, some days you're the ball".

Paul as of this moment I think you are doing some of the "swinging"! Congratulations! Play ball...

I was serious about buying him something... but would thst be weird or even allowed?

I was going to send an "incredible edibles" type of fruit delivery for the whole dispatch.... they had to put up wi th me while he was gone lol

I was serious about buying him something... but would thst be weird or even allowed?

I was going to send an "incredible edibles" type of fruit delivery for the whole dispatch.... they had to put up wi th me while he was gone lol

I know you are serious. I buy my driver support team Dunkin' Donuts all the time. I like to keep them slow and out of shape so they can't chase after me. LOL. At least your choice is healthier.

Make sure they know its from you... Not weird at all, unless Prime has some sort of policy forbidding it. I think its a great idea.

Paul W: It sounds like you r apology won you a friend. We all can learn from that.

Paul tests G-Town's failing memory

Hey G-town, remember how you told me to apologize?

G-Town in a shocking display of unusually fast and accurate recall..."yes, yes I do remember that exchange."

Paul continues:

I jumped on it and apologized--nothing fancy. His response: "Paul it was a bad day...you don't worry about it sir. Thank you for all of your hard work out there. I was a driver as well. Thank you so much Paul and you be safe out there sir." WOW As if that wasn't enough, I messaged him back again and he was really friendly and said to come in and meet him next time I was in West Valley.

Yes, WOW! That is really great news!!! When you have a chance to sit with him it's an opportunity to set yourself apart and begin to establish a rapport. Great opportunity to build on the relationship. I have tried to explain countless times that even in a huge company like Swift, you are only a number if you behave like one and allow it to happen. Don't count the miles just yet, but you turned a negative into a positive. Thanks for trusting my judgment.

Like the immortal Yogi Berra once said; "some days you're the bat, some days you're the ball".

Paul as of this moment I think you are doing some of the "swinging"! Congratulations! Play ball...

Thanks! I was just shocked to get such a nice response. I accidentally left out part of his response--he said, "I know what you go thru. I was a driver too." I don't know how I left that part out considering it was what really got to me. But yeah, I appreciate you giving me solid advice. I'm glad I apologized.

Guess what my FM told me... if you message it then he can save it into a folder and not lose it or forget it. If you call him.. he then has to type the whole thing out which takes time... and if he does t type it.. he might forget. That is one of the reasons why they want the writing. What of you wanted home time for 6/7 but he mistyped and put it at 7/6? Thru QC mistakes are limited.

I don't like typing cause I can misread the attitudes of people I don't know. I've talked to most of the dispatchers so I know they are nice and I don't get offended by messages. However... a new guy wanted to micromanage me the other day and I got ticked off. "Why are you parked. . How long of a break are you taking. .. why are you driving from 90... I had a load setup for you and you just ruined it"...

I wNte do tell him "just give me the framing loads then leave me alone." Hahhah. I didn't .. but I'm buying my FM soemthing when he returns

Thanks Rainy! That's makes total sense.

Paul wrote:

Thanks! I was just shocked to get such a nice response. I accidentally left out part of his response--he said, "I know what you go thru. I was a driver too." I don't know how I left that part out considering it was what really got to me. But yeah, I appreciate you giving me solid advice. I'm glad I apologized.

I am not shocked at his response. The DMs put up with stuff from both ends. He appreciated your acknowledgement and apology, probably shocked him. Glad it worked out and you're welcome. All I did was point you toward the pond, you stuck your neck in the water and took a big gulp. Nice work.