Now that is a first. They usually won’t even give a door assignment without getting paid. I’ve always thought it to be a scam on their part anyway.
That's usually the first thing they do: "This is how much you owe us. Now!"
You were in my neck of the woods and you couldn't stop by????
You were in my neck of the woods and you couldn't stop by????
Lol, sorry man. You know how it goes. Bust your whatsis to sit in a door for 3 hours, then bust your whatsis to get to the shop and sit for another 3 hours, then bust your whatsis to get to the next place to sit for 3 hours, then...
I'll be sure to honk and wave while I'm busting my whatsis through Sacto in the morning though!
Yup, they generally always want their unloading money first. A funny thing that happened recently though.. they quoted and wrote down an incorrect fee.. quoted it waaay to low, but I'd never been there so I didn't know. Anyway got the express code for the Comchek, took it to them, where they quickly realized their mistake. I offered to contact my company for a new code to make the payment right, but they actually said no.. this is what we quoted, so this is what it is.. they lost a couple hundred dollars on that.. I really felt bad for the lumpers.
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So a couple days ago I delivered a load to the Sysco in Modesto, CA. Backed into the door, got unloaded, they called me back to the office, had me sign an OS&D form for a few cases of squashed green beans (which they evidently decided to keep, since they didn't put them back in my trailer), handed me my bills, and said "have a nice day."
A couple hours later, as I'm sitting at the terminal in Lathrop having an A service done on my truck, I get a call from Sysco. First they ask me if I received a copy of my bills, and then they asked me if I paid the unloading fee.
Except, as you'll note from the above, they never told me there was a fee.
NEVER, not once, in the 6+ years I've been driving truck, has a receiver ever forgotten to tell me there was a lumper fee. In fact, they're usually pretty daggum insistent about it.
All I could do was shake my head and laugh as I called my fleet manager to ask what we were supposed to do. He thought it was pretty ludicrous himself. Sysco ended up just emailing Heartland, and I haven't heard about it since, but still. Wowsers.
Terminal:
A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.
Fleet Manager:
Dispatcher, Fleet Manager, Driver Manager
The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.