Prime Not Returning Calls

Topic 10176 | Page 1

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Bob C.'s Comment
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I called Prime 3 weeks ago to ask general questions and the recruiter gave me her ext. #. She didn't seem very knowledgeable so I called again and someone else encouraged me to submit an application. I did that and heard nothing from Prime. A week later I called wondering what happened, and got someone else on the phone. She said they receive a ton of applications and can't hire everyone. She was quick to hang up and seemed irritated. Confused, I decided to call the original recruiter, but I've had to leave messages. Each time they haven't been returned. I'm totally baffled. I thought there was a serious shortage in truckers and Prime would do anything to get trainees in the door. I have no criminal history at all and a good driving record. Why wouldn't they hire me? Why does it seem like they're completely ignoring my requests for answers? I don't even know who to contact next or if I should even bother. I'm at a loss.

Baffle:

A partition or separator within a liquid tank, used to inhibit the flow of fluids within the tank. During acceleration, turning, and braking, a large liquid-filled tank may produce unexpected forces on the vehicle due to the inertia of liquids.

BMI:

Body mass index (BMI)

BMI is a formula that uses weight and height to estimate body fat. For most people, BMI provides a reasonable estimate of body fat. The BMI's biggest weakness is that it doesn't consider individual factors such as bone or muscle mass. BMI may:

  • Underestimate body fat for older adults or other people with low muscle mass
  • Overestimate body fat for people who are very muscular and physically fit

It's quite common, especially for men, to fall into the "overweight" category if you happen to be stronger than average. If you're pretty strong but in good shape then pay no attention.

Daniel B.'s Comment
member avatar

Unfortunately the recruiters at Prime are swamped with recruits. Prime really needs to get their head out of their butt and hire some more recruiters, this is an ongoing problem and a struggle for everyone coming into Prime.

Your best bet is to stick with your current recruiter and keep trying to get ahold of them. Here's a tip, call your recruiter at 0701 Central time. That's when they come in. The idea is to catch them as they sit down and become their first client of the day.

If you still cannot get ahold of your recruiter I would politely keep calling and ask to change recruiters. Try to get ahold of management in recruiting. Just don't show any attitude - they'll instantly hang up the phone on you. But sadly there's not too much I can tell you, this is just a part of the struggle when trying to sign on with Prime. Keep trying and don't give up. Also, contact other companies as well. Prime isn't the only good company around. Don't sell yourself to them only.

Bob C.'s Comment
member avatar

Thanks Daniel. I'll keep trying.

Sclose757's Comment
member avatar

I was very lucky with my recruiter Julie k. She helped me out a lot and kept In contact via email too. But yea prime gets massive amounts of calls so they do get backed up. Good luck to ya

Josh S.'s Comment
member avatar

Julie k was my recruiter as well. As stated they are swamped. They tend to start verifying your application once they receive it so they might contact you soon, but like Daniel said try catching them early in the day. If recommend trying to get the email address for your recruiter because I found that was the best way to reach mine and get quick responses.

Bob C.'s Comment
member avatar

Update: Recruiter still never returned my calls after several messages left for a full week. Different recruiter told me the same exact thing word for word as the other woman who told me they can't put me to work at this time. When I asked for more detail as to why they won't take me on, she immediately transferred me to a different recruiter, who also didn't answer the phone. Another message left. From the very first time I called, through submitting my application, to now, it's been nothing but vague answers and voicemails. Time to move on.

BMI:

Body mass index (BMI)

BMI is a formula that uses weight and height to estimate body fat. For most people, BMI provides a reasonable estimate of body fat. The BMI's biggest weakness is that it doesn't consider individual factors such as bone or muscle mass. BMI may:

  • Underestimate body fat for older adults or other people with low muscle mass
  • Overestimate body fat for people who are very muscular and physically fit

It's quite common, especially for men, to fall into the "overweight" category if you happen to be stronger than average. If you're pretty strong but in good shape then pay no attention.

Brett Aquila's Comment
member avatar

Bob, for legal reasons they normally do not tell anyone why they weren't hired. If they happen to say the wrong thing or word something incorrectly it can become a lawsuit in a hurry. So they normally just say they can't hire you at this time.

Errol V.'s Comment
member avatar

Brett explains:

Bob, for legal reasons they normally do not tell anyone why they weren't hired. If they happen to say the wrong thing or word something incorrectly it can become a lawsuit in a hurry. So they normally just say they can't hire you at this time.

Bob, list for us a few things that may not be good, if any, so we can take a look. This might help you out.

Old School's Comment
member avatar

Bob, are you trying to do Company-Sponsored Training ?

If so, check out that link for some other opportunities.

Usually when you get an answer like "they can't put me to work at this time," that is an indication that there is something in your application that is giving them some questions about you. Prime is really strict about work history - if you have gaps of time in your work history, or if your work history cannot be verified with good solid contacts and phone numbers, that could possibly be the problem. My experience is that they will usually not tell you what the problem is if it is not something the recruiter thinks they can help you get straightened out.

I thought there was a serious shortage in truckers and Prime would do anything to get trainees in the door.

Don't lean on that perception like it is an easy guarantee to break into this career. It is a tough road sometimes landing a trucking job, and an even tougher one to maintain oneself in good standing with a career in trucking. There is a large demand, but that is because it's no cake walk - I worked at a company one time that was bringing in approximately 200 new drivers each week. The reason was that they were losing approximately that many each week also. A lot of people give this a try just because they have heard there is a big demand. What they don't realize is that there are big demands required of a truck driver also. Many go through the process of getting their license and trying to make a start, but few stick it out for a career.

Earlier you stated that you had no criminal record, and a clean driving record. How is your work history? That is one critical component in the application process.

Have you researched some of our information here on the site? I hope you will take the time to read the Truck Driver's Career Guide, it should provide you with a lot of great information regarding this career.

CDL:

Commercial Driver's License (CDL)

A CDL is required to drive any of the following vehicles:

  • Any combination of vehicles with a gross combined weight rating (GCWR) of 26,001 or more pounds, providing the gross vehicle weight rating (GVWR) of the vehicle being towed is in excess of 10,000 pounds.
  • Any single vehicle with a GVWR of 26,001 or more pounds, or any such vehicle towing another not in excess of 10,000 pounds.
  • Any vehicle, regardless of size, designed to transport 16 or more persons, including the driver.
  • Any vehicle required by federal regulations to be placarded while transporting hazardous materials.

Company-sponsored Training:

A Company-Sponsored Training Program is a school that is owned and operated by a trucking company.

The schooling often requires little or no money up front. Instead of paying up-front tuition you will sign an agreement to work for the company for a specified amount of time after graduation, usually around a year, at a slightly lower rate of pay in order to pay for the training.

If you choose to quit working for the company before your year is up, they will normally require you to pay back a prorated amount of money for the schooling. The amount you pay back will be comparable to what you would have paid if you went to an independently owned school.

Company-sponsored training can be an excellent way to get your career underway if you can't afford the tuition up front for private schooling.

Bob C.'s Comment
member avatar

Good replies from all, thanks. Work history must be the reason. I do have some gaps in there, and I assumed that was the issue, I just figured they would tell me. I was unaware work history was such a big deal and also unaware that there's a legal reason behind them not giving me straight answers. I'll look around at other companies. Thanks everyone.

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