New Driver Retention

Topic 16447 | Page 2

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Truckin Along With Kearse's Comment
member avatar

I've been at this a little over a year so I don't think I fall into the new driver category any more. When I was new, it was all about the support I received from the office and terminal staff. When I needed rookie help it was important to have a quick, courteous answer. The closest I ever get to quitting is when I interact with support staff that aren't supportive. I don't want to sound like a prima Donna though. I really do my best to answer my own questions. I think am pretty high on the respectful and responsible scales. I just want reciprocity. A desk jockey that ignores me while they finish a non-business conversation with a buddy is an example of this. Of course now that I'm a grizzled veteran, it's about home time and pay.

I get aggravated by any day guys but my normal guy. Night dispatch is cool and fun. But when you get weekends or FM on vacation and they are covering one to three fleets...i get "seasoned" FM who don't known me. The other day I was stuck in Atlanta traffic...accident and construction...six lanes down to one. I went off duty to save my clock. When I messaged dispatch in wasn't going to make it...he said he wouldn't repower rhe load for traffic and I had no business taking a break when I should have been driving. He went on to lecture me that if i drove 60 mph in 5hours and parked in a major city at 10pm NEAR the customer who did not have parking..I would make it. (Which I wouldn't cause even if I made it, my hours wouldn't come back before the appointment).

I was so mad I stopped the truck on the side of the road. During the traffic my HOS jumped from 7 hours to 4. I wouldn't make it in 4 and my hours wouldn't come back in time to make it. Anyway.. The 8hr clock his my extra hour. All he had to say was "can you see you have 5hours?"

I wrote back "omg...thanks for that! I really needed a great laugh after such a trying day. Parking....major city....after 10pm...that won't trip my clock hahhaha" he didn't write back. I was seriously thinking of making a video for prime to use as a training video for dispatchers to understand they sometimes might mean well but sound unrealistic and down right oblivious at times.

Sue that sounds like a great idea with the hotline. Newbies can get answers without dispatch needing to answer 100 other calls. I like that

Terminal:

A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
C T.'s Comment
member avatar

Rainy. I live near Atlanta. I'm there multiple times a week. On behalf of Atlanta, welcome and sorry lol.

Btw those roadway deaths have increased by about 700 since I started training. Wonder why

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Tractor Man's Comment
member avatar
What company has you bringihome 150 after taxes? Doesn't sound right to me

Try the math! 1100 miles at .36 per mile take out 37.50 Tuition Reimbursement, Health Insurance, Taxes, Social Security/ Medicare, etc. Yup.........it comes out to about $150.00.

Susan D. 's Comment
member avatar

Our driver mentor hotline is staffed by people in our safety department who were OTR drivers before transferring ibto the safety dept. They are awesome.

OTR:

Over The Road

OTR driving normally means you'll be hauling freight to various customers throughout your company's hauling region. It often entails being gone from home for two to three weeks at a time.

Tractor Man's Comment
member avatar

Stop Sue! You are making me jealous. LOL. What I meant in my previous post about the minimum pay. When I said nobody ever gets that, I was saying your Company gives its drivers good miles. People are making more than that regularly. Offering a minimum pay package says to the driver, "We will give you great miles!

Susan D. 's Comment
member avatar

It sure does say that Tractor Man. To qualify you cant have any late pickups or deliveries (that are entirely your fault and not due to getting held up at a shipper or reciever, maintenace issues, etc. Excessive breaks like taking a 12 - 15 hr instead of a 10 WILL get you disqualified as well as not being available to drive 5 days in one week. All this from a company that specializes in Short Haul mostly midwest regional. No hazmat , very little northeast. Mostly drop and hook 99% no touch freight. Only freight we touch is busting out wood bracing on loads of forklifts but they pay us VERY VERY WELL for swinging that sledgehammer for 15-30 minutes.

Hiring area is midwest and a very few right around Atlanta and some drivers in PA and CT? Maybe. And theres like 3 or 4 of us who live just south of louisville ky because we have lots of freight on the I 65 corridor to nashville.

We do share freight with other companies (broker our freight out to other companies) and also accept loads from other brokers to get us out of say Philly, TX, FL and other places we rarely run. It sure helps get drivers home on time too. If you dont want to go home theyll keep you busy but holiday weekends tend to be slower.

Our company owner is a truck driver and still drives several days each week in a West Side Salvage truck.. Has a real purty Western Star. We tell him when hes tired of his truck that we want it lol. He is super nice and wants to make sure drivers are treated well by our customers and demands we treat them well in return.

HAZMAT:

Hazardous Materials

Explosive, flammable, poisonous or otherwise potentially dangerous cargo. Large amounts of especially hazardous cargo are required to be placarded under HAZMAT regulations

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Regional:

Regional Route

Usually refers to a driver hauling freight within one particular region of the country. You might be in the "Southeast Regional Division" or "Midwest Regional". Regional route drivers often get home on the weekends which is one of the main appeals for this type of route.

Drop And Hook:

Drop and hook means the driver will drop one trailer and hook to another one.

In order to speed up the pickup and delivery process a driver may be instructed to drop their empty trailer and hook to one that is already loaded, or drop their loaded trailer and hook to one that is already empty. That way the driver will not have to wait for a trailer to be loaded or unloaded.

Susan D. 's Comment
member avatar

It sure does say that Tractor Man. To qualify you cant have any late pickups or deliveries (that are entirely your fault and not due to getting held up at a shipper or reciever, maintenace issues, etc. Excessive breaks like taking a 12 - 15 hr instead of a 10 WILL get you disqualified as well as not being available to drive 5 days in one week. All this from a company that specializes in Short Haul mostly midwest regional. No hazmat , very little northeast. Mostly drop and hook 99% no touch freight. Only freight we touch is busting out wood bracing on loads of forklifts but they pay us VERY VERY WELL for swinging that sledgehammer for 15-30 minutes.

Hiring area is midwest and a very few right around Atlanta and some drivers in PA and CT? Maybe. And theres like 3 or 4 of us who live just south of louisville ky because we have lots of freight on the I 65 corridor to nashville.

We do share freight with other companies (broker our freight out to other companies) and also accept loads from other brokers to get us out of say Philly, TX, FL and other places we rarely run. It sure helps get drivers home on time too. If you dont want to go home theyll keep you busy but holiday weekends tend to be slower.

Our company owner is a truck driver and still drives several days each week in a West Side Salvage truck.. Has a real purty Western Star. We tell him when hes tired of his truck that we want it lol. He is super nice and wants to make sure drivers are treated well by our customers and demands we treat them well in return.

HAZMAT:

Hazardous Materials

Explosive, flammable, poisonous or otherwise potentially dangerous cargo. Large amounts of especially hazardous cargo are required to be placarded under HAZMAT regulations

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Regional:

Regional Route

Usually refers to a driver hauling freight within one particular region of the country. You might be in the "Southeast Regional Division" or "Midwest Regional". Regional route drivers often get home on the weekends which is one of the main appeals for this type of route.

Drop And Hook:

Drop and hook means the driver will drop one trailer and hook to another one.

In order to speed up the pickup and delivery process a driver may be instructed to drop their empty trailer and hook to one that is already loaded, or drop their loaded trailer and hook to one that is already empty. That way the driver will not have to wait for a trailer to be loaded or unloaded.

Tractor Man's Comment
member avatar

Thanks Sue, Those are very reasonable expectations for the Company to ask. I think Companies could do lots better at Driver Retention. It sounds like your Boss has it figured out. smile.gif

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Yosemite Sam's Comment
member avatar

What company u work for Sue. Looking for something like this after I finish my first year. Thanks

My company has a guarantee minimum of $1k per week for regional home weekly and $1200 for network fleet home every other weekend. I love my West Side Transport.

Regional:

Regional Route

Usually refers to a driver hauling freight within one particular region of the country. You might be in the "Southeast Regional Division" or "Midwest Regional". Regional route drivers often get home on the weekends which is one of the main appeals for this type of route.

Truckin Along With Kearse's Comment
member avatar

One reason for a high turn over rate is drivers not researching the industry and companies before hand. Unrealistic expectations is probably a major culprit

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