Clear Your Info Off The Pump Before You Leave...

This morning I pulled up behind a truck at the fuel island of the Effingham IL Flying J. The driver seemed to be having a problem with the pump. He looked back towards me and pointed at the pump followed by running his finger across his neck. I'm guessing he was signaling the pump is messed up. He jumped back in his tractor and pulled away. I wasn't in a very good position to back up and get to another pump so I figured I'd give this pump a try, and pull around again if needed.

As I pull up I can see the message on the pump screen says hose not authorized. That usually means your trying to pump diesel and the DEF hose is not properly hung up. The pump thinks your using the wrong hose. I jiggled the DEF hose and the screen changes to "remove hose to start fueling". Keep in mind I haven't entered my info, this is still the previous driver's transaction. He got frustrated and pulled away, and left his payment info active on the pump. Had a less honest driver been behind him they could have filled their truck up on on the previous driver's payment card.

I had to get the fuel desk to cancel the active transaction so I could start my own.

If your having trouble with a fuel pump. Never leave that pump until your certain your info has been cleared. Go talk to the fuel desk if necessary, but don't just get frustrated and leave.

Wow, and eye opener forsure PlanB thanks for sharing. And major props to you for going out of your way to make sure the drivers info was cancelled out. I would agree more drivers than we would probably like to think would of just fueled up and left.

I’ve seen that happen with the DEF pumps before. In my observations, it has to do with the latching mechanism. That DEF residue builds up over time, and eventually must be cleaned off because the layers can become quite thick, thus hindering the “On/Off” of the pump when the nozzle has been stowed back into the pump.

Yep, been there done that. I usually just lift the deisel handle then push it back down to clear out their transaction. But, yes we are honest. Wow, my fuel bonus would be awesome if i wasnt lol