Dispatch Assigns Me Impossible Load!

Topic 27994 | Page 1

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William J.'s Comment
member avatar

I’ve been driving for about two years and I’ve encountered the occasional load that’s very tight and sometimes impossible of my dispatcher usually takes it off.

Given a load that loads at 0800 tonight and delivers at 0600 tomorrow. Figure best case scenario 1 hr loading time, deduct 30 minute break and 10 mandatory break that leaves 10.5 hours drive time. The route is 706 miles about 240 of which are back slower roads. Plus I’m governed at 65 mph. I.e., long story made short, I need about 90 minutes more of clock time to get this there on time.

I messaged my dispatcher and they told me to contact the broker. I contact the broker and they said they’ll call me back after I explain and they never did. I contact dispatch again and they just ignore me. Now what this company will do is just put the blame on the driver for being late. It’s a mandatory on time load. There’s like a $500 penalty if it’s late. I feel like the broker set this load up to be late on purpose so they can get out of paying a good portion of it.

Now I’m sitting here locked in to run this load which I do want the miles and I do run all the way to the end of my clock pretty much every day. The issue is it’s just not enough freaking time without a time machine to deliver this on time everyone is just ignoring me.

Now I know times are rough and they’re getting rougher for everyone and I don’t like to be a complainer but I’m not one of these drivers that just sits there and lets everybody pass the blame and buck on to me. If I see something wrong I freaking stand up for myself. You’re not gonna dump some impossible load on me so you can blame me for it being late.

How do I handle this? Just run it, be two hours late and save the Qualcomm messages?

Qualcomm:

Omnitracs (a.k.a. Qualcomm) is a satellite-based messaging system with built-in GPS capabilities built by Qualcomm. It has a small computer screen and keyboard and is tied into the truck’s computer. It allows trucking companies to track where the driver is at, monitor the truck, and send and receive messages with the driver – similar to email.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
40 Days's Comment
member avatar

I'd take the hit on HOS if I'm taking a hit it's not going to be for less than an hour. Rules still relaxed I've taken one so far but drove to 13hr59 mins. Still one hit. Not sure what pros gonna say but csa is still a worry.

CSA:

Compliance, Safety, Accountability (CSA)

The CSA is a Federal Motor Carrier Safety Administration (FMCSA) initiative to improve large truck and bus safety and ultimately reduce crashes, injuries, and fatalities that are related to commercial motor vehicle

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Turtle's Comment
member avatar
loads at 0800 tonight and delivers at 0600 tomorrow

Can you be a little more specific/accurate with your times, so we can better understand your dispatch? 0800 is morning.

William J.'s Comment
member avatar

double-quotes-start.png

loads at 0800 tonight and delivers at 0600 tomorrow

double-quotes-end.png

Can you be a little more specific/accurate with your times, so we can better understand your dispatch? 0800 is morning.

My mistake. That’s 8pm tonight, delivers 6pm tomorrow. Same tine zone

icecold24k's Comment
member avatar

In my opinion you did what you needed to do. You informed all parties this load could not be legally done. I am assuming you are forced dispatch. I would just run it the best I could safely and legally and the rest is on them. You did your part.

William J.'s Comment
member avatar

In my opinion you did what you needed to do. You informed all parties this load could not be legally done. I am assuming you are forced dispatch. I would just run it the best I could safely and legally and the rest is on them. You did your part.

Best answer yet! And what I plan to do. But I HATE being late for anything! Just irks me. Even when it’s out of my control. Other drivers have told me when it hits the system as being “late” the dispatchers will just note the load with something blaming the driver, “over slept” didn’t properly trip plan” etc.

I two years into driving and the biggest issue I have overall with OTR , driving is how EVERYTHING is the drivers fault.

OTR:

Over The Road

OTR driving normally means you'll be hauling freight to various customers throughout your company's hauling region. It often entails being gone from home for two to three weeks at a time.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
PackRat's Comment
member avatar

In my opinion you did what you needed to do. You informed all parties this load could not be legally done. I am assuming you are forced dispatch. I would just run it the best I could safely and legally and the rest is on them. You did your part.

OMG! Where have you been hiding, IceCold???

icecold24k's Comment
member avatar

double-quotes-start.png

In my opinion you did what you needed to do. You informed all parties this load could not be legally done. I am assuming you are forced dispatch. I would just run it the best I could safely and legally and the rest is on them. You did your part.

double-quotes-end.png

OMG! Where have you been hiding, IceCold???

Haha I have been super busy and have a lot going on in my world. Found out a couple months ago my dad had lung and brain cancer both and his time is very limited. I spent some time just working and focusing on spending as much time as I can with family. It is good to be back now I just have to get all caught up.

Old School's Comment
member avatar

Best answer yet! And what I plan to do. But I HATE being late for anything! Just irks me. Even when it’s out of my control. Other drivers have told me when it hits the system as being “late” the dispatchers will just note the load with something blaming the driver, “overslept” didn’t properly trip plan” etc.

I two years into driving and the biggest issue I have overall with OTR , driving is how EVERYTHING is the driver's fault.

I've never encountered this phenomenon of treatment or had a dispatcher that would throw me under the bus like that.

I would simply use the Qualcomm to communicate the issues and request the appointment be changed. That way there's a record of your communications and you don't get faulted for anything. Your Qualcomm messages serve to protect you from any incrimination in this type scenario.

OTR:

Over The Road

OTR driving normally means you'll be hauling freight to various customers throughout your company's hauling region. It often entails being gone from home for two to three weeks at a time.

Qualcomm:

Omnitracs (a.k.a. Qualcomm) is a satellite-based messaging system with built-in GPS capabilities built by Qualcomm. It has a small computer screen and keyboard and is tied into the truck’s computer. It allows trucking companies to track where the driver is at, monitor the truck, and send and receive messages with the driver – similar to email.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
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