TA Dallas Sale Refusal

Topic 30916 | Page 1

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David S.'s Comment
member avatar

Just curious if this has ever happened to any of yall. I went to TA Dallas to buy a mud flap, mechanic was acting smug the entire time. I tell him I'm paying with my company card and he takes my card and tries to call some number to authorize it. I keep telling him there's access to money on the card just ring up the mud flap like any other type of sale. He refused and kept trying to bill it as a service. I once again remind him that I have access to use the card for parts if he would just ring the mud flap up and sale it regularly. He refused. I told him I'm not in need of service I just need to buy a mud flap and we go back and forth with him refusing to sale me the mud flap. I walk out in disbelief that I couldn't just purchase a mud flap so I drive down the road to Love's and bought one.

Has this happened to anyone else before? I've usually been able to buy mid flaps without any issues. He literally refused the sale to me and wasted 30+ minutes of my time.

PJ's Comment
member avatar

No I have never experienced something like this. My question is why did you keep going back and forth with him?? After the 2nd attempt to explain I would have politely asked to speak with the on duty manager. I certainly would not have wasted 30 minutes having a back and forth with the first person.

David S.'s Comment
member avatar

No I have never experienced something like this. My question is why did you keep going back and forth with him?? After the 2nd attempt to explain I would have politely asked to speak with the on duty manager. I certainly would not have wasted 30 minutes having a back and forth with the first person.

Because I bought parts there before with the same method which I was trying to explain it to him. He was trying to call a number on my company card for a confirmation number which took time as well while I was explaining to him there's money on the card already. I think he was the manager as it was 2 in the morning

Bruce K.'s Comment
member avatar

I've had flaps with people before, but this is a muddy one. No well managed business should chase away a sale. Might be worth a call to the manager to report this situation.

David S.'s Comment
member avatar

I've had flaps with people before, but this is a muddy one. No well managed business should chase away a sale. Might be worth a call to the manager to report this situation.

Agreed. He chased my sale all the way over to Love's. I thought about calling the manager just to see their policy on it because the guy that wouldn't sale the mud flap just made no sense. He kept telling me he was ringing it up "as a service" and I replied "I don't need service I just need you to sale me the mud flap" to which he refused. Crazy Stuff.

IDMtnGal 's Comment
member avatar

I've had flaps with people before, but this is a muddy one.

rofl-1.gif rofl-3.gif rofl-2.gif

I see what you did there. That's too funny!

Laura

PackRat's Comment
member avatar

Next time you're at a company shop, get two spare mudflaps. Stow these under your mattress until needed. Problem solved.

David S.'s Comment
member avatar

Next time you're at a company shop, get two spare mudflaps. Stow these under your mattress until needed. Problem solved.

It's a really good idea unfortunately I'm on an offside account and rarely make it to a terminal but I'll grab a couple next time I'm there

Terminal:

A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.

PackRat's Comment
member avatar

I carry six spares.

Bird-One's Comment
member avatar

I probably would of just bought the damn thing out of pocket, and sent the receipt to the company for reimbursement after explaining what happened.

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