Service Failure If Truck Broke Down?

Topic 22753 | Page 1

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Eri S.'s Comment
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Lets say if you were hauling a load and you are about 100 miles away from destination and somehow your Truck broke down (transmission, engine block, axle broke etc, any) and you call dispatch, and your load is due that day in 1 hour, are you screwed and your driving record ruined, laughed at, humiliated, fired and companies never want to do anything with you ever again because something out of your control happened? Service Failure?

∆_Danielsahn_∆'s Comment
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Lets say if you were hauling a load and you are about 100 miles away from destination and somehow your Truck broke down (transmission, engine block, axle broke etc, any) and you call dispatch, and your load is due that day in 1 hour, are you screwed and your driving record ruined, laughed at, humiliated, fired and companies never want to do anything with you ever again because something out of your control happened? Service Failure?

For starters, if you are 100 miles from the final, and supposed to deliver in an hour, well. hmmmmmmm

I have 100% on time delivery score, and I have been late 4 times. How? Communication. Stuff happens, accidents, breakdowns, longer than usual dock times, etc. But as long as you communicate with your dispatcher , things can be worked out. The "latest" I I have been is 45min, due to an accident on I90.

You can be the best trip planner in the world, and stuff still happens to throw a curve ball. Improvise, Adapt, Overcome... And Communication.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Old School's Comment
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Eri, Danielsahn is dead on. You communicate issues that are out of your control (use your on board computer or Qualcomm) with your dispatcher. Of course breakdowns are one of those things that happen occasionally. You avoid them by doing good pre-trip inspections, getting into the shop for regularly scheduled maintenance and just good old paying attention to your truck. You're going to have a multitude of warning systems in a modern class 8 truck that will usually give you ample time to check on potential problems that are developing.

By the way, are you just scouring some other trucking forum, or maybe watching too many YouTube videos until you're filled with angst about possibly ruining your life by becoming a trucker? It seems that you are either doing that, or possibly getting way too much input from those ten truckers you've been talking to and then coming here looking to us to give you some relief.

Now your scenario of being 100 miles away and supposed to deliver in an hour...

Well, I'm afraid that's going to be a service failure. You'll have to own that one. You won't be able to blame some sort of a break down for your poor planning.

Pre-trip Inspection:

A pre-trip inspection is a thorough inspection of the truck completed before driving for the first time each day.

Federal and state laws require that drivers inspect their vehicles. Federal and state inspectors also may inspect your vehicles. If they judge a vehicle to be unsafe, they will put it “out of service” until it is repaired.

Qualcomm:

Omnitracs (a.k.a. Qualcomm) is a satellite-based messaging system with built-in GPS capabilities built by Qualcomm. It has a small computer screen and keyboard and is tied into the truck’s computer. It allows trucking companies to track where the driver is at, monitor the truck, and send and receive messages with the driver – similar to email.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Eri S.'s Comment
member avatar

double-quotes-start.png

Lets say if you were hauling a load and you are about 100 miles away from destination and somehow your Truck broke down (transmission, engine block, axle broke etc, any) and you call dispatch, and your load is due that day in 1 hour, are you screwed and your driving record ruined, laughed at, humiliated, fired and companies never want to do anything with you ever again because something out of your control happened? Service Failure?

double-quotes-end.png

For starters, if you are 100 miles from the final, and supposed to deliver in an hour, well. hmmmmmmm

I have 100% on time delivery score, and I have been late 4 times. How? Communication. Stuff happens, accidents, breakdowns, longer than usual dock times, etc. But as long as you communicate with your dispatcher , things can be worked out. The "latest" I I have been is 45min, due to an accident on I90.

You can be the best trip planner in the world, and stuff still happens to throw a curve ball. Improvise, Adapt, Overcome... And Communication.

So they won't add a Service Failure on your driving record then, is that what you mean? But would you get paid for that load even though if they sent another driver out? Im assuming that the receiver is expecting that load that day but it could be delayed for an entire day due to unforeseen circumstances ? Whats the average time limit do they normally give truckers to deliver the goods "on time" usually?

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Old School's Comment
member avatar
So they won't add a Service Failure on your driving record then, is that what you mean?

That's correct. As long as you communicate issues correctly then you will not be hit with a service failure. And service failures do not go against your driving record or your MVR. They are just an innercompany measurement of your performance as an effective or ineffective driver.

If another trucker had to take it the last 100 miles, then you get paid for what you accomplished, and the other trucker gets paid for the last 100 miles. We call that a T-called load. It is transferred to another driver so that it gets delivered in a timely manner.

Whats the average time limit do they normally give truckers to deliver the goods "on time" usually?

There is no average. Some loads have a window of time. Some loads have a strict appointment time. I run a lot of JIT loads (just in time). These are critical loads where the trucking company gets fined by the customer if it's late.

Eri, you're getting way ahead of yourself. You need to take a deep breath and just try working through our High Road CDL Training Program.

You will learn a lot in there, in fact you are going to realize how much you don't know by working through that course. It is a great starting place, and will prepare you to get your learner's permit. Take some baby steps and quit trying to figure it all out from exposing yourself to a bunch of nonsense on the internet.

CDL:

Commercial Driver's License (CDL)

A CDL is required to drive any of the following vehicles:

  • Any combination of vehicles with a gross combined weight rating (GCWR) of 26,001 or more pounds, providing the gross vehicle weight rating (GVWR) of the vehicle being towed is in excess of 10,000 pounds.
  • Any single vehicle with a GVWR of 26,001 or more pounds, or any such vehicle towing another not in excess of 10,000 pounds.
  • Any vehicle, regardless of size, designed to transport 16 or more persons, including the driver.
  • Any vehicle required by federal regulations to be placarded while transporting hazardous materials.

MVR:

Motor Vehicle Record

An MVR is a report of your driving history, as reported from your state Department of Motor Vehicles. Information on this report may include Drivers License information, point history, violations, convictions, and license status on your driving record.

Big Scott's Comment
member avatar

As was said before, as long as you communicate to dispatch as early as possible, you will be fine.

Here is an example of what happened to me recently. I had a load going to Ohio. Got stuck in dead stop traffic on a US highway. One lane each direction, traffic stopped. All trucks had set their breaks. Now I'm parked on the road. Major accident up ahead. I messaged dispatch that I was stopped and didn't know for how long. The response was, "Thanks, I will let customer service know. Keep me posted." I messaged that I would call once moving. Over one hour later we were finally moving. I called and gave him an ETA of 15:30. He told me good because that was the end of our window. I made it. No service failures for me. In this case there was no way to have another driver get it there any sooner. Stuff happens. Communicate. Dispatch is there to help.

Army 's Comment
member avatar

Good Morning TT

I have been reading this enough to think we don't know the whole story....on this thread, but talk about the needs for communication.

http://boston.cbslocal.com/2018/06/19/westford-transformer-fire-closes-highway-interstate-495/

The link above is from MASS 495. I heard on the local news I believe it was like a 8 hr delay.

Safe Travels

Interstate:

Commercial trade, business, movement of goods or money, or transportation from one state to another, regulated by the Federal Department Of Transportation (DOT).

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