Wait Is Over Finally At Prime PSD Training

Topic 29015 | Page 6

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Old School's Comment
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I am a very laid back guy.
I was raised to respect my elders

As far as trucking goes Kearsey is definitely your elder. You've done little to show her any respect. All she has tried to do is help you.

I don't know how you define laid back. You certainly haven't demonstrated it well though.

I'm just going to give you my own observation. I've watched hundreds of trainees sort of go under a spell from their trainers. That is the person teaching them about the industry. You take them as an expert. Just because they are a trainer means very little as far as helping you actually make it in this career. That part will be on you. One of the biggest factors to success at this is the way you conduct your relationships with others. I'd bet a hundred dollars your trainer has not stressed that to you. If they have I'm very proud of them, but you are making it fairly clear that you don't get it.

's Comment
member avatar

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I am a very laid back guy.

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I was raised to respect my elders

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As far as trucking goes Kearsey is definitely your elder. You've done little to show her any respect. All she has tried to do is help you.

I don't know how you define laid back. You certainly haven't demonstrated it well though.

I'm just going to give you my own observation. I've watched hundreds of trainees sort of go under a spell from their trainers. That is the person teaching them about the industry. You take them as an expert. Just because they are a trainer means very little as far as helping you actually make it in this career. That part will be on you. One of the biggest factors to success at this is the way you conduct your relationships with others. I'd bet a hundred dollars your trainer has not stressed that to you. If they have I'm very proud of them, but you are making it fairly clear that you don't get it.

Old School, My reference to respect your elders was the fact I have kids Kearseys age. She acts like her opinion is the only one out there. I made a simple statement about quality service of a vendor. Not only have I given this kind of service over the years, I have received it from several vendors. For some reason she seems to think I am 21 and left home for my first time, no I am 61 and on my second career. I have deep respect for her contributions to the industry. I have read or watched her videos and agree with most of her material. I actually listed her as a referral when I joined Prime. I just think I should be able to state a common opinion with out receiving an analysis of how that may effect my efforts, while been compared to some 21 year old kid that has never really been out in the world. I don't consider that help. By the way I get along with my trainer great, he is a wonderful inspiration and a very talented trainer. I have no problem getting along with folks that can have a normal conversation with out thinking they always have to be right and it seems thats the situation. For those reasons I am out.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Old School's Comment
member avatar
For those reasons I am out.

Fair enough, but I am sorry to hear it.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
PackRat's Comment
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Merry Christmas everyone!

smile.gif smile.gif smile.gif

Truckin Along With Kearse's Comment
member avatar

For anyone reading this....

The dealerships in Springfield MO are so dedicated to Prime's customer service that there is a "Fleet Representative" from each dealer that is assigned specifically to Prime. Before covid: they were available at their assigned desks in the Plaza building of our terminal next to Driver Line Up from Mon to Fri 8am to 4pm. They also attended our weekly Safety meetings and would encourage drivers to come and meet them and discuss any problems or concerns. Those reps are still assigned to us, however are located back at their dealerships. Prime makes it so convenient to contact them that the dealer numbers are in our phone app.

In 5 years I had two occasions for which I needed such rep. One was my 2016 Cascadia that had electrical issues. Two Prime mechanics looked at it on the same night and couldn't solve the problem. At the safety meeting I met with the FL rep who told me to take it to the dealer immediately and he would get it looked at. He test drove it himself and assigned it to a mechanic. several guys there told me she was the best electrical diagnostic they ever seen. 3 hours later problem solved. And yes, the free laundry and shower did in fact make a difference to me cause I did it while I waited which saved me $120 in further down time.

More recently I went to pick up my international from the dealer due to 2 broken brackets. When I arrived I noticed they only fixed one. I showed this to the fleet rep who immediately called the shop foreman and the problem was solved. I was also informed that both the intake associate and the inspection technician were spoken to in order to prevent such a mistake in the future. I received a hand written apology from the rep as well as a swag bag and gift card. In kind I wrote a letter to the CEO for the outstanding way the situation was handled.

Now when I enter the dealership, they all know my name and pleasantly greet me. They make sure I am kept informed and all repairs are completed. I am their favorite customer so they say.

(Side note: Many dealers will only call the carrier who is the legal owner. So it is the carrier's responsibility to contact the driver, or the driver's responsibility to contact the dealer. Even with lease ops who are paying for the truck. Springfield dealerships bypass this policy and will contact the driver).

I had another incident with my 2017 international during Thanksgiving week and the dealer was closed. When I felt the prime shop did not solve the issue, I went to the manager of Primes leasing department (they assign all trucks even to company drivers). He then made arrangements for my truck to be worked on at Kenworth that was open 24 hours. Problem solved.

There are ways to get things done and ways not to. FL are notorious for leaking and it is usually the marker lights either cracking or needing to be resealed. It happens more in the winter, and just happened to my international.. Sometimes it is driver error by not complying with the recommended wait time.

When it comes to where we can take our trucks, we can take them to any dealer so if we are not satisfied with one, go to another. The Rush dealer in Atlanta is horrible and I will never go there again. When it comes to windshield replacements, we can call Safelite to come to the truck stop. There are always options

For clarification.. I never said "Prime students who failed"... I meant forum members over the years.

Terminal:

A facility where trucking companies operate out of, or their "home base" if you will. A lot of major companies have multiple terminals around the country which usually consist of the main office building, a drop lot for trailers, and sometimes a repair shop and wash facilities.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Anne A. (momcat)'s Comment
member avatar

I, for one, will miss you, good sir.

I'll look for your handle over at TTR (where we are no longer members, by choice...) after stalking the Reddit subforums. I learn a lot, sadly, through the mistakes of others in this industry; and I don't MEAN YOU.

i SIMPLY read the trash, so I can appreciate the treasures.

You said you would stay around here for 'me' ... and then, bickering. I understood what you meant....I understood what PR and Rainy meant, as well. As YOU have stated, speaking over a forum with NO real interaction .... ie: facial and body clues as to interpretation of meaning, is NON existent...but it's all we have, w/Covid and such .. everywhere. ZOOM schooling a 16 y/o boy as an older female is NOOOOOOO way fun. It's what I'm dealt.

Your diary was on the cusp of perfection, as is your career, I'd speculate .... if you just stay 'out of the box' sometimes!!

I sure wish you well, man.

Hope your Christmas was great.

As always, just me . . . .

~ Anne ~

sorry.gif confused.gif sorry.gif

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