Take Care Of The Customer

Topic 21120 | Page 1

Page 1 of 1
Big T's Comment
member avatar

I was taken a back by a driver a couple days ago that said he was on eld and when his clock hit zero he would just park his truck across the entrance.

This was a drop and hook location so if your clock runs out it is pretty much the driver's fault. But, why would you threaten a customer? I think some drivers take the "if you got it a truck brought it" a little too far. Yes we bring it, but only if someone ships it.

In an extremely competitive industry we need to be careful to not be the reason our company loses a contract. Remember if you want to be treated like a professional you need to act like a professional.

Drop And Hook:

Drop and hook means the driver will drop one trailer and hook to another one.

In order to speed up the pickup and delivery process a driver may be instructed to drop their empty trailer and hook to one that is already loaded, or drop their loaded trailer and hook to one that is already empty. That way the driver will not have to wait for a trailer to be loaded or unloaded.

G-Town's Comment
member avatar

Amen! *like.

Brett Aquila's Comment
member avatar
Remember if you want to be treated like a professional you need to act like a professional.

Very true.

A lot of people only have one tool in their arsenal and it's a hammer. That's it. Every situation they're in, every challenge they face, every person they deal with they get out the hammer. Truckers are quite notorious for this. Their people skills are often times lacking to say the least.

"Kill em with kindness" my Grandma always said. I really came to appreciate what she was saying once I became a truck driver and realized I never have any authority over anyone. I figured out quickly you want to be friendly and learn how to get people to be on your side. Be the type of person that people want to do nice things for.

Dm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Chris M's Comment
member avatar

My parents always taught me "You have to give respect to get respect". I think nowadays too many people think they are owed respect and they think that being respectful is a sign of weakness.

Did that driver really expect for them to just say "Ok fine you win since you're the driver"? They would have called the police, and the police would have come and informed the driver that he either moves or he will be moved. So now this one driver has become a burden on the customer, as well as the local police force, other drivers -- all in a situation that he will never win -- and it's all because he thinks he's more important than the rest of the people that have their own job to do.

People like that REALLY get under my skin.

JuiceBox's Comment
member avatar

Sounds like the driver has an issue with ELD and is taking it out on the wrong people. I have seen it all the time in the military, some policy letter is published or a new regulation is written and the majority of Soldiers want to blame their direct leadership for enforcing the standard. That may be slightly different from this scenario because obviously the customer and/or shipper have nothing to do with the FMCSA regulations but, that driver is picking a fight with the wrong person.

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

CSA:

Compliance, Safety, Accountability (CSA)

The CSA is a Federal Motor Carrier Safety Administration (FMCSA) initiative to improve large truck and bus safety and ultimately reduce crashes, injuries, and fatalities that are related to commercial motor vehicle

FMCSA:

Federal Motor Carrier Safety Administration

The FMCSA was established within the Department of Transportation on January 1, 2000. Their primary mission is to prevent commercial motor vehicle-related fatalities and injuries.

What Does The FMCSA Do?

  • Commercial Drivers' Licenses
  • Data and Analysis
  • Regulatory Compliance and Enforcement
  • Research and Technology
  • Safety Assistance
  • Support and Information Sharing

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Slowpoke's Comment
member avatar

I was taken a back by a driver a couple days ago that said he was on eld and when his clock hit zero he would just park his truck across the entrance.

Not sure why this would even need to be considered as an option on an ELD. There are both yard move and personal conveyance options available and depending on the specific circumstance both can possibly prevent an HOS violation from occurring. I would need a lot more information on the situation to make a determination if either were applicable. I know many of my drivers have spent so much time complaining about ELDs that they haven't bothered to read the positive documentation and procedural "how to's" that have been put out to them and then after 15 minutes of listening to them complain about how dumb the devices are and this is what they are causing, I get the privilege to read to them from a piece of paper they should have read themselves! Is the ELD another little thing that is going to make life a little more difficult at times, absolutely. Is it something that will be the death of the industry and cause the start of the zombie apocalypse as so many are predicting? Well I am pretty sure the sensible people here already know the answer to that one, so there is no need for me to babble on. Always take time to read what your company puts out to you, feel free to ask questions on things you do not understand or find confusing and ask them over and over again until you do understand. I have always failed to understand why my drivers feel it is a better idea to be obtaining their education from Enforcement Officials after they get into trouble for something they should have known than it is to read, listen and learn to keep themselves out of trouble in the first place.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Big T's Comment
member avatar

At Swift only lease ops are allowed to use pc. Also pc can't be used to further a load. However, you can get from the customer to the truck stop in 3 minutes which would maintain on duty status.

double-quotes-start.png

I was taken a back by a driver a couple days ago that said he was on eld and when his clock hit zero he would just park his truck across the entrance.

double-quotes-end.png

Not sure why this would even need to be considered as an option on an ELD. There are both yard move and personal conveyance options available and depending on the specific circumstance both can possibly prevent an HOS violation from occurring. I would need a lot more information on the situation to make a determination if either were applicable. I know many of my drivers have spent so much time complaining about ELDs that they haven't bothered to read the positive documentation and procedural "how to's" that have been put out to them and then after 15 minutes of listening to them complain about how dumb the devices are and this is what they are causing, I get the privilege to read to them from a piece of paper they should have read themselves! Is the ELD another little thing that is going to make life a little more difficult at times, absolutely. Is it something that will be the death of the industry and cause the start of the zombie apocalypse as so many are predicting? Well I am pretty sure the sensible people here already know the answer to that one, so there is no need for me to babble on. Always take time to read what your company puts out to you, feel free to ask questions on things you do not understand or find confusing and ask them over and over again until you do understand. I have always failed to understand why my drivers feel it is a better idea to be obtaining their education from Enforcement Officials after they get into trouble for something they should have known than it is to read, listen and learn to keep themselves out of trouble in the first place.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Big T's Comment
member avatar

I was raised the same way. You can only control how you act. I also ran with groups where you treated people with respect or you were "taught" respect.

My parents always taught me "You have to give respect to get respect". I think nowadays too many people think they are owed respect and they think that being respectful is a sign of weakness.

Did that driver really expect for them to just say "Ok fine you win since you're the driver"? They would have called the police, and the police would have come and informed the driver that he either moves or he will be moved. So now this one driver has become a burden on the customer, as well as the local police force, other drivers -- all in a situation that he will never win -- and it's all because he thinks he's more important than the rest of the people that have their own job to do.

People like that REALLY get under my skin.

Big T's Comment
member avatar

The problem with some drivers is everything looks like a nail. People need to remember that these customers sign the checks that our companies use to sign our checks.

double-quotes-start.png

Remember if you want to be treated like a professional you need to act like a professional.

double-quotes-end.png

Very true.

A lot of people only have one tool in their arsenal and it's a hammer. That's it. Every situation they're in, every challenge they face, every person they deal with they get out the hammer. Truckers are quite notorious for this. Their people skills are often times lacking to say the least.

"Kill em with kindness" my Grandma always said. I really came to appreciate what she was saying once I became a truck driver and realized I never have any authority over anyone. I figured out quickly you want to be friendly and learn how to get people to be on your side. Be the type of person that people want to do nice things for.

Dm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Page 1 of 1

New Reply:

New! Check out our help videos for a better understanding of our forum features

Bold
Italic
Underline
Quote
Photo
Link
Smiley
Links On TruckingTruth


example: TruckingTruth Homepage



example: http://www.truckingtruth.com
Submit
Cancel

Need help? We have instructions for sharing photos from photo sharing sites



example: http://www.truckingtruth.com/images/header.jpg
Submit
Cancel

Click on any of the buttons below to insert a link to that section of TruckingTruth:

Getting Started In Trucking High Road Training Program Company-Sponsored Training Programs Apply For Company-Sponsored Training Truck Driver's Career Guide Choosing A School Choosing A Company Truck Driving Schools Truck Driving Jobs Apply For Truck Driving Jobs DOT Physical Drug Testing Items To Pack Pre-Hire Letters CDL Practice Tests Trucking Company Reviews Brett's Book Leasing A Truck Pre-Trip Inspection Learn The Logbook Rules Sleep Apnea
Done
Done

0 characters so far - 5,500 maximum allowed.
Submit Preview

Preview:

Submit
Cancel

Join Us!

We have an awesome set of tools that will help you understand the trucking industry and prepare for a great start to your trucking career. Not only that, but everything we offer here at TruckingTruth is 100% free - no strings attached! Sign up now and get instant access to our member's section:
High Road Training Program Logo
  • The High Road Training Program
  • The High Road Article Series
  • The Friendliest Trucker's Forum Ever!
  • Email Updates When New Articles Are Posted

Apply For Paid CDL Training Through TruckingTruth

Did you know you can fill out one quick form here on TruckingTruth and apply to several companies at once for paid CDL training? Seriously! The application only takes one minute. You will speak with recruiters today. There is no obligation whatsoever. Learn more and apply here:

Apply For Paid CDL Training

About Us

TruckingTruth was founded by Brett Aquila (that's me!), a 15 year truck driving veteran, in January 2007. After 15 years on the road I wanted to help people understand the trucking industry and everything that came with the career and lifestyle of an over the road trucker. We'll help you make the right choices and prepare for a great start to your trucking career.

Read More

Becoming A Truck Driver

Becoming A Truck Driver is a dream we've all pondered at some point in our lives. We've all wondered if the adventure and challenges of life on the open road would suit us better than the ordinary day to day lives we've always known. At TruckingTruth we'll help you decide if trucking is right for you and help you get your career off to a great start.

Learn More