WHY DO CSR DO THIS ?

So I had a load the other day that I couldn’t make because I ran out of hours after the previous load I dropped. And the next load was scheduled 2-3 hrs later. So I contacted Driver Leader and they talked to csr. The csr are told me and I quote. “ They will load you tomorrow at 07:00”. I’m thinking ok cool so they set up a different appointment time. But when I got there the next day the boss man said. We don’t open on The Weeknd’s. I’m just confused on why csr would do that ? It sounded like csr talked to the company and made a reschedule appointment. But in reality they didn’t talk to them at all

Welcome to trucking. That stuff happens. What company are you driving for? Are you hauling dry van or refer? I can think of two times I was given appointments only to show up and find the place closed? When this happens, I get great detention and enjoy the extra rest. As a new driver, are you having problems managing your clock? Many new drivers, myself included, have trouble with their clock. One main reason is backing. It takes longer. So, a drop hook takes two or three hours instead of one. It takes longer to get into a dock. Once we start our clock, the 14 hour clock doesn't stop. As soon as you think you have a problem call or message your DM right away. I hope this helps. Good luck.

Welcome to the daily life of my wife, she is a dispatcher and talks to warehouse managers, brokers, csr, and everyone else on an hourly basis. Except the only difference is when this happens they go straight to attack mode on the dispatcher who they accuse of "lying to them followed by a few insults."

Anyways, just brush it off. Just a simple miscommunciation. Next time don't accept a load unless you're 110% sure you have enough hours to complete it. So in the end you could have prevented this from happening by not being late.

Well the thing is I didn’t accept the load some one committed the load for me. I didn’t realize it was on me. :/ but the other factor that went into my lost of time was traffic was backed up because of an accident in the middle of the road :(

Well the thing is I didn’t accept the load some one committed the load for me. I didn’t realize it was on me. :/ but the other factor that went into my lost of time was traffic was backed up because of an accident in the middle of the road :(

Rather surprised to hear that.

Swift sends pre-plans to the driver's QC. How did you not know they put you on the load? Even if you DL accepted/committed you on it, it would have come across your QC at least once.

Well i saw both but I only accepted the first one. But once I did my empty call I was dispatch on the second one

You can't just ignore the preplan. As a company driver, when you're sent a preplan, it's not really the company "offering" you a load. It's the company telling you what your next load is, unless there is a legitimate reason for not taking the load. Not having the HOS available to complete the pickup, or delivery on time, is a legitimate reason. Thats why the counter option is available. Always counter with the times you can legally make. I've only totally rejected a load twice, and both times were due to having a hometime request that was important, that the load would interfere with. Both times I got a message apologizing for the oversight and the load was removed and another load found.

But bottom line, a preplan is not a question of whether you're assigned that load or not.

Oh ok. I’m beginning my second month solo. So I’m still learning everything

Bryan sees things:

Well i saw both but I only accepted the first one. But once I did my empty call I was dispatch on the second one

When dispatches/pre-plans come across your Qualcomm screen, they are assigned to you. Maybe what you thought was reply to "accept" was actually acknowledging. If you get more than one assignment in a pre-plan it's because after the first delivery you'll be in the right place for the next pickup. So it's very rough to pick one but not the other.

At Swift you can turn down a load, but you must select that option and have a reasonable reason.

And in turning down loads you might give your DL the impression you're picky. Which often means you'll spend lots of time waiting for your next load.

As for time management, that's something you'll learn. In my first few months I got to spend a weekend in a shopping center parking lot because I tried to make a delivery on a Sunday. (Yes, the receiver was closed for weekends.)

Serious traffic back-ups are acceptable for delays, but the receiver may not be so understanding. Use Google maps to keep updated with traffic. In most cases you can use Google's suggestions for traffic detours.

Thanks Errol ! I have a great driver leader she gives me the miles. All this just so happened when she was on vacation for a few days :/ but yes I use google maps a lot. Time management I still got to work on. I get to my places on time. And sometimes these locations are so out of the wall I’m there on time but I miss it because it may be a hidden entrance lol.