Assignment Changed While Sleeping

Topic 26368 | Page 1

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RealDiehl's Comment
member avatar

I'm looking for thoughts/opinions on the following scenario. Part of me feels like I screwed up. Part of me feels like there was just some bad timing involved.

I had recently delivered a load. I went to a nearby truck stop to wait for my next assignment. I entered sleeper status at 07:40 with a little over 4 hours left on my clock. At 08:00 I received a load assignment that picked up at 17:00 at a location 15 miles away. So I'm thinking, "take 8 in sleeper to pause the clock, then leave ASAP to get my trailer washed out and make pick up appointment by 1700." Totally doable.

Since I couldnt take a full 10 hour break (I set my alarm for 15:00) I was in bed by 8:30 to grab some Z's. I woke up at 1500, turned my truck on to check messages, and saw I had received a message at 10:00 saying my load was cancelled and I had been assigned a new one. The new load picked up between 09:30 and 13:30. No phone call...just a QC message. Obviously I failed to make the pick up since I was sleeping at the time.

I called my FM right away and told her I had just awakened and I was unaware of the changed load assignment. She seemed disappointed and commented that she had sent the load info at 10:00. I felt like she was implying that I should have been ready and waiting to jump on that load as soon as it came to my QC.

Luckily she was able to extend the pick up window and I successfully completed the load. Still, there is small chance a similar situation could arise in the future. I'm not sure how to handle it. Your thoughts..?

SAP:

Substance Abuse Professional

The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning education, treatment, follow-up testing, and aftercare.

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

OWI:

Operating While Intoxicated

Joseph I.'s Comment
member avatar

From your side just bad timing. From your dispatchers side she can see you were in SB I believe so if it was important they probably should have followed up with a call if you did not respond to the message, I assume you are suppose to let them know you received the message.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Spaceman Spiff's Comment
member avatar

Ardee, do you hitch your Prime app to your notifications on your phone?

I wouldn't call this your fault as your status is clear and the circumstances seem to be evident you were being responsible. I don't know anything about reefer stuff but I have about six devices linked to my BT accounts and when anything from Prime arrives, it sounds like I hit a jackpot in Vegas in my cab.

Of course I must sympathize with day time sleepers as well...TNT was enough of that for me.

Reefer:

A refrigerated trailer.

TNT:

Trainer-N-Trainee

Prime Inc has their own CDL training program and it's divided into two phases - PSD and TNT.

The PSD (Prime Student Driver) phase is where you'll get your permit and then go on the road for 10,000 miles with a trainer. When you come back you'll get your CDL license and enter the TNT phase.

The TNT phase is the second phase of training where you'll go on the road with an experienced driver for 30,000 miles of team driving. You'll receive 14¢ per mile ($700 per week guaranteed) during this phase. Once you're finished with TNT training you will be assigned a truck to run solo.

PJ's Comment
member avatar

Your dispatcher should not be disappointed in you, it was clearly her fault. You did nothing wrong.

SAP:

Substance Abuse Professional

The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning education, treatment, follow-up testing, and aftercare.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Donna M.'s Comment
member avatar

There is no way that’s your fault. She knew u were in the sleeper, she knew your truck didn’t move, and u didn’t commit to the load. I just finished an unload In Houston. I’m getting parked for the night. Weekend dispatch sends me a purposed load. I texted him back and said load was supposed to be picked up 4 hours ago and it’s 4 days out for the 90. I hurried up and got in the sleeper.. 10 minutes later he calls first words were sorry to call u in the sleeper but will u pick up at 10:00 in the morning and drop at Laredo yard tomorrow. That works! Prime has the ability to keep a close eye on us. I’m curious did u ask her why she didn’t call u ? Rainy asked her fleet manager not to send her dispatches while she was sleeping because she couldn’t sleep worrying she would miss one. Perhaps ask your fm what could be done to avoid another situation like this and let her know it’s causing u some anxiety .

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

Fleet Manager:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
RealDiehl's Comment
member avatar

"Sounds like I hit the jackpot"rofl-2.gif

So far as getting alerts from apps, Spaceman, most of the time I dont hear them. Good suggestion though. However the only thing I reliably wake up to is my alarm and ring tone (which are the same...

...a song by Slayer) smile.gif

And to be fair. My fleet manager's disappointment could very well be with the situation, not with me personally. It helps to remind myself of that.

Rainy mentioned not being able to sleep without having at least a preplan. I can relate. I'm paranoid now that I'm going to miss an important msg while I'm sleeping.

SAP:

Substance Abuse Professional

The Substance Abuse Professional (SAP) is a person who evaluates employees who have violated a DOT drug and alcohol program regulation and makes recommendations concerning education, treatment, follow-up testing, and aftercare.

Fleet Manager:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
RealDiehl's Comment
member avatar

There is no way that’s your fault. She knew u were in the sleeper, she knew your truck didn’t move, and u didn’t commit to the load. I just finished an unload In Houston. I’m getting parked for the night. Weekend dispatch sends me a purposed load. I texted him back and said load was supposed to be picked up 4 hours ago and it’s 4 days out for the 90. I hurried up and got in the sleeper.. 10 minutes later he calls first words were sorry to call u in the sleeper but will u pick up at 10:00 in the morning and drop at Laredo yard tomorrow. That works! Prime has the ability to keep a close eye on us. I’m curious did u ask her why she didn’t call u ? Rainy asked her fleet manager not to send her dispatches while she was sleeping because she couldn’t sleep worrying she would miss one. Perhaps ask your fm what could be done to avoid another situation like this and let her know it’s causing u some anxiety .

I'm in the Houston area too.

You must have posted this while I was writing my previous response. Funny you brought up Rainy's advice too. Lol!

I considered explaining I was in the sleeper when the msg came through but I thought it might seem like I was making an excuse. I hoped she would be able to take another look at my status after we spoke and realize what happened.

I have considered making a similar request. I do not want to come off as needing "special" treatment though. I suppose I will bring it up with my fleet manager.

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

Fleet Manager:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
PackRat's Comment
member avatar

Dispatcher’s gaff, not yours. Sleeper Berth is just that—Resting, so Do Not Disturb. Not trip planning, fueling, sweeping out the trailer, replacing wiper blades, etc. When I am in SB, volume is on mute on the cell, and the Qualcomm is off.

Sleeper Berth:

The portion of the tractor behind the seats which acts as the "living space" for the driver. It generally contains a bed (or bunk beds), cabinets, lights, temperature control knobs, and 12 volt plugs for power.

Qualcomm:

Omnitracs (a.k.a. Qualcomm) is a satellite-based messaging system with built-in GPS capabilities built by Qualcomm. It has a small computer screen and keyboard and is tied into the truck’s computer. It allows trucking companies to track where the driver is at, monitor the truck, and send and receive messages with the driver – similar to email.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Robert D. (Raptor)'s Comment
member avatar

My DM knows when I go to the sleeper the phone is soon mute and the Qualcomm is also muted. I've had enough of her voice all day in my ears, I surely do not want to hear her when I'm sleeping. I had 15 messages when I woke the first time I did it. So you didn't do anything wrong. They should know to check your status before contacting you. One time they canceled a load on me when I was a sleep, but got a.better one with more miles. So in a sense it was good they canceled it. Anyway, the Qualcomm is what it is. Good tool, improvements could made. For another thread.

Raptor

Qualcomm:

Omnitracs (a.k.a. Qualcomm) is a satellite-based messaging system with built-in GPS capabilities built by Qualcomm. It has a small computer screen and keyboard and is tied into the truck’s computer. It allows trucking companies to track where the driver is at, monitor the truck, and send and receive messages with the driver – similar to email.

Dm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
Grumpy Old Man's Comment
member avatar

I agree with everyone else. Your dispatcher knows, or should, the status of your clock, and when you didn't respond, should have attempted to contact you.

Dispatcher:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
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