Lumpers Are A Pain....

Topic 29867 | Page 2

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Stevo Reno's Comment
member avatar

Worst reciever lumper deal we dealt with last year......

Kellogs load breakfast bars etc. We arrive 14 hours early camp in their yard per security ok cool.

Appts @ 1pm checked in early 11 am. Given the 1st dock door by their ramp inside. 3+ hours later, after probably 3 or 4 " breaks" we are unloaded. Seemed they worked 30 minute stints then took a break pfffft. Lumper fee $604 dollars!!

Took us another 5 or 6 hours to get dispatch to load our comdata cards to pay n leave. We didnt have com checks on us then.

Night/weekend dispatch are total morons. Said " oh we can only load $500 then the rest after 12 am" I replied HELLLOOO there are 2 of us in this truck split it on both our damn comdata cards jeeeze!! Finally 36 hours later we are done with this load!!!

Best part of whole thing I was teasing n joking with the 3 women at the window inside even flirting kinda with 1 of em. Had them rolling in laughter which kinda made it all ok lol

Mikey B.'s Comment
member avatar

Lumpers... biggest scam/con in the industry. We pay you to bring our load to us then you have to pay us to unload our freight...and we are going to make you wait forever for the privilege.

Jammer a's Comment
member avatar

Lol so I’ve been here mc clane foods since 5 pm in Danville my clothes clean ran out and 1 hour I get my clock back capstone is a joke

Banks's Comment
member avatar

I've had 2 experiences with lumpers. Both times it was capstone. Once was at McClane, the other was at another place and I can't remember the name of it.

The unknown company was during my time with my driver mentor. We got there and they told him it was a 4-5 hour wait for 1 pallet. He told them he wasn't waiting and they had two options. Option 1 he can take it back and they'll get charged redelivery and storage for refusing it. He said that the route was his area so he'd be the one coming back tomorrow and the day after so they would keep doing this everyday.

Option 2 was they can send someone out with a forklift to unload it.

They chose option 2 and the pallet was off 5 minutes later.

My second time, I was sent to McClane. I bumped the door and I was there for about 8 hours. McClane was my only stop. A 48 foot trailer that was all completely full of their freight. When they were done unloading, I went inside to get signatures and the usual stuff. This guy comes up to me and asks me for his check. I said what check? He says the check for unloading you. I have no idea what this guy was talking about and I told him that. He said I had to pay him for unloading me. I told him to call city dispatch and they worked it out.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Chris V.'s Comment
member avatar

I deliver to Sysco in Pokemoke MD. Every week and it is the same thing like you just stated. Typically 3.5 hours for under 10 pallets. 100.00 lumper fee

Had a delivery to the Sysco in Lincoln NE on Monday after 3 store deliveries that took stupidity to a whole new level. I made it there at roughly 6:15am for a 8 am appt. No big deal I figure ill have to wait. I was told "you're just delivering 1 pallet of 17 cases we'll get you a door in a couple minutes". Hour and a half later around 750am I receive a call telling me what door to hit. After they lock me in and light turns red, then green I pull out. I am then to pull out of the door and wait for an additional text telling me what the lumper fee is. That text for the lumper fee took an additional 1:30. Within 5 minutes I had the comchek code written down (as they required rather than a physical check) and went inside. It was then an additional 30 minutes standing there waiting for them to verify the funds before allowing me to go.

Total time spent at Sysco was nearly 4 hours from the time I pulled in until I pulled out all for 17 cases (10 of one product, and 7 of another). Lumper fee was $25. The day ended up being 15.5 hours with only 420 miles. Heres the kicker : It WASNT Capstone doing the unloading shocked.png can we just be done with the covid rules so I can rip that tiny pallet off myself and get on with my day? Or better yet, do away with lumper fees!

OWI:

Operating While Intoxicated

Dan67's Comment
member avatar

Lumpers are the worst. The receiver pays for the goods, then they charge the drivers to unload the crap they ordered..

Had a run in with Crapstone Logistics at the Dollar General DC last week. Truck load of dog food from Nestle Purina. The load was picked up by another driver and dropped in the local yard where I work from 2 days before. Its set for a 10am unload appointment and I arrived at 9:15 and get checked in. Called with door instructions at 11am. So far so good.. Door was occupied, reassigned to another door only to see it occupied aswell. 5 doors later I am backed in and they start unloading me. 7 hours later they call me telling them I have to pay $875.00 fee. Um, NO. This load and all the other loads we haul are prepaid lumper by Nestle Purina. No, Crapstone refusing to listen and still insist that I pay them $875. So called our customer service rep, who called Nestle Purina reps and so on. So I sat there 3 more hours before they release my bills to me. And there I was, completely out of hours and extremely frustrated, tired and hungry. I went and edited my elog to give me a 7/3 split and got the hell outta there.

Elog:

Electronic Onboard Recorder

Electronic Logbook

A device which records the amount of time a vehicle has been driven. If the vehicle is not being driven, the operator will manually input whether or not he/she is on duty or not.

Daniel B.'s Comment
member avatar

The unknown company was during my time with my driver mentor. We got there and they told him it was a 4-5 hour wait for 1 pallet. He told them he wasn't waiting and they had two options. Option 1 he can take it back and they'll get charged redelivery and storage for refusing it. He said that the route was his area so he'd be the one coming back tomorrow and the day after so they would keep doing this everyday.

Option 2 was they can send someone out with a forklift to unload it.

They chose option 2 and the pallet was off 5 minutes later.

I love doing this and I do it more often than I want to admit. I love having some actual power over these receivers as a local driver. Definitely a huge perk.

Also, leaving because they are taking too long and telling them that is pretty awesome

Dm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.

HOS:

Hours Of Service

HOS refers to the logbook hours of service regulations.
Rob T.'s Comment
member avatar

I love doing this and I do it more often than I want to admit. I love having some actual power over these receivers as a local driver. Definitely a huge perk.

Also, leaving because they are taking too long and telling them that is pretty awesome

its hilarious when they get pushback. I had an LTL delivery (after our stores) to the competitor chain distribution center here. I sat for an hour and a half in their lot waiting for my dock door. I needed to still run 30 miles north to hit 2 businesses that were next door to each other making it about 65 miles back to the yard. After an hour and a half waiting I called receiving asking for an estimated time. I was informed it'd be another 2 hours before i'm given a door, for my 3 pallets that don't need to be downstacked. I called dispatch because I only had 3 hours remaining on my 14 and with the high wind (40 mph sustained gusts up to 55) it'd be a long trek home with the wind pushing me to the side and only 3k in the box. I was told to move along and take care of rest of the day. I called receiving to tell them in a professional manner yet they were jerks. "We really need that product. Come over here and I'll get you a door" I told them I've been informed to move along but if they'll rip it off quick I'll stay. "I'll get you a door but it'll be a few hours you have 8 trucks ahead of you" I politely informed them no deal and I was leaving. "We NEED that product, ill inform the buyers about this." I told them clearly you don't need it THAT bad if you're making me wait over 4 hours for your 3 pallets, to take it up with my company and to have a good day then hung up on them smile.gif .

What i found even more comical is the trailer i supposed to take up there failed pretrip so it got loaded on a different trailer. The original trailer was a white trailer that had our company name on the side, which is different than the stores we service. They get really upset (understandably) if we pull in with our store branded trailers. This is what the problem was

0018705001617208054.jpg first sign something was wrong was raising the landing gear and only the driver side going up. Mechanics wouldn't be in for another hour so I called a shag driver over to move it back in a door and get me a new trailer. Only available trailers we had were store branded. I'm so nice I got hooked up to my bright red store branded trailer and ran through the on site truck wash before heading up there. The first available spot was right on the end next to the road and everyone could see. Looking back maybe they were taking their anger out on me.

LTL:

Less Than Truckload

Refers to carriers that make a lot of smaller pickups and deliveries for multiple customers as opposed to hauling one big load of freight for one customer. This type of hauling is normally done by companies with terminals scattered throughout the country where freight is sorted before being moved on to its destination.

LTL carriers include:

  • FedEx Freight
  • Con-way
  • YRC Freight
  • UPS
  • Old Dominion
  • Estes
  • Yellow-Roadway
  • ABF Freight
  • R+L Carrier

Dm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
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