Hey Love’s: It’s 10 O’clock, Do You Know Where Your Truck Stops Are?

When I was looking for a place to take my 10 last night, I checked my Love’s phone app. It told me the nearest Love’s was only 4 miles away. Great, I thought. The Love’s app will even direct you to the location. I followed the directions and ended up at an abandoned site (in Georgia). Fortunately, this was an industrial park of sorts and I found a handy dead end with a cul de sac that I backed into. Nice quiet spot.

I guess love’s right hand doesn’t know what the left is doing. This site has obviously been abandoned for a long time. Do they ever update their app? Another head scratcher from the trucking world.

I use Trucker Path and my GPS to plan for parking.

This looks like a great example of why it's good to have an "A", "B", and "C" plan on where you may want to park for your breaks long before that time draws near.

A spot like the one you used is a good one to keep in your notes for some future time.

I use Garmin and Google maps

I use Trucker Path and my GPS to plan for parking.

I use Garmin and Google maps

I use Trucker Path and my GPS to plan for parking.

I do not use Trucker Path to navigate, only for truck stop info. Google Maps is great for looking stuff up, it is not a truck navigator. Nothing beats me knowing where I'm going.

Do they ever update their app?

In a past life I may have been an IT PMP - Project Management Professional. Just because they have an app doesn't mean they have a full-time staff of IT professionals who sit around looking for ways to improve their app. The IT regulars (full-time employees who work for Love's) worry about things like backing up databases, supporting users and tracking software licenses. They don't have the skills to write apps.

Project managers and developers are expensive so companies just rent them as needed. The companies decide what they want the app to do, hire a crew to do it and give them a deadline and a budget. When the project is complete the crew is released and they go look for new projects to work on at other companies.

If and when Love's decides they want to add a function to their app they prepare a list of new functions they want the app to do then recruit a new team to update the app. If there's an item that needs fixing that isn't on the list Love's provides to the IT crew they have hired it doesn't get fixed. Even obvious spelling mistakes or other simple errors will be a bigger headache for the IT professionals to fix if it's not on the list than it will be just to leave it alone. Why did you fix that? That wasn't in the budget! How many other things did you work on when you were billing us for the work we had on the list?

It's safe to say that Love's is aware of the issue but they haven't had enough complaints to justify spending six-figures to fix it.

It's safe to say that Love's is aware of the issue but they haven't had enough complaints to justify spending six-figures to fix it.

Not really 'my' place to say, but Love's/PFJ's have been more accommodating, regarding their 'errors' ... over the T/A Petro groups. I just 'hear' stuff.

Carry on, peeps!

~ Anne & Tom ! ~

Do they ever update their app?

In a past life I may have been an IT PMP - Project Management Professional. Just because they have an app doesn't mean they have a full-time staff of IT professionals who sit around looking for ways to improve their app. The IT regulars (full-time employees who work for Love's) worry about things like backing up databases, supporting users and tracking software licenses. They don't have the skills to write apps.

Project managers and developers are expensive so companies just rent them as needed. The companies decide what they want the app to do, hire a crew to do it and give them a deadline and a budget. When the project is complete the crew is released and they go look for new projects to work on at other companies.

If and when Love's decides they want to add a function to their app they prepare a list of new functions they want the app to do then recruit a new team to update the app. If there's an item that needs fixing that isn't on the list Love's provides to the IT crew they have hired it doesn't get fixed. Even obvious spelling mistakes or other simple errors will be a bigger headache for the IT professionals to fix if it's not on the list than it will be just to leave it alone. Why did you fix that? That wasn't in the budget! How many other things did you work on when you were billing us for the work we had on the list?

It's safe to say that Love's is aware of the issue but they haven't had enough complaints to justify spending six-figures to fix it.