Long Detention Times Waiting For Completed Paperwork

Please help me to understand this process. Today (and not for the first time), I got into the dock early, got completely unloaded in 45 minutes and am still awaiting my completed paperwork from the receiving office. Time line: Dock at 0730. Unloaded by 0815. Green light at 0830. Now it’s almost 1330 and still no release. Why does it take so long to process the paperwork? I’m at King Sooners in Denver with a reefer load. Anyone else been here? 14 hour clock is ticking.

One time Sysco in Olathe KS held me up for 6 hours for paperwork. Kept giving me the run around, called dispatch and told them I need to leave now or I'm getting a hotel since I'll run out of hours. Sysco tells me they'll email my company the signed bills.

Why can't they do that in the first place!

Sysco in Lincoln NE got me out after only 4 hours waiting on paperwork. I can't speak for King Sooper but with Sysco I was told the lumpers need to bring the paperwork to the office. Whether it gets lost, they don't care, or they're trying to take multiple trucks at the same time to save themselves steps who knows. All I know is it is indeed aggravating, especially when my drops at food service companies is usually a pallet or 2. My interaction in Lincoln was 17 cases. 11 of 1 product and 6 of another. Still over 4 hours.

More than likely they're counting up everything manually and making sure it's in good shape.

Put yourself in the sleeper birth. If they take more than 8 hours you can split your break or if they unload more than 2 hours your next break can be 8 instead of 10.

King soopers in Denver is always a nightmare. Lumpers are basically the mob in my opinion. It's an extortion racket.

Anytime I'm doing groceries, I send the detention seems probable message immediately upon arrival. Also I put it in sleeper berth and use the split. I usually just use the small break and the long portion will be contained in my 10 hour anyway.

I personally don't care what they're doing, it always takes a month of Sundays to get the paperwork back.

A tale of two loads:

Columbia Distributing Canby, OR

Driver shows up on time for his appointment, gate guard gives him his gate assignment. Driver proceeds to the gate but there's a weird proprietary tire locking device bolted into the ground instead of a traditional chock block. No worries - one of the lumpers comes out of the warehouse to pick up the bills and secures the tires for driver. After a brief wait for unloading a lumper delivers the proof of deliver to the driver. Total time from guardhouse to driving on a public road again - 36 minutes.

UNFI Ridgeway, WA

Driver shows up on time for his appointment, gate guard gives him a piece of paper with a phone number on it and tells the driver to park his truck in an area set aside for this and call the number. Driver calls the number and gives details about his load and his carrier. The voice on the other end of the line tells him to expect a call, "in a few minutes". An hour and a half later the driver has his gate assignment. Driver backs into the gate, goes to the office with his paperwork and waits. Two hours later the lumpers start unloading the trailer. Driver immediately receives a text telling him not to move the truck until he receives his lumper bill. Ninety minutes later, the driver receives a text linking to a website with his lumper bill, he pays it then has to go to the office and wait another 20 minutes in line for his proof of delivery. Total time from guardhouse to driving on a public road again - 5 hours, 42 minutes.

Both loads were the same product. Both loads were the same weight. The only difference was that one facility valued the driver's time and the other one didn't.

King Supers is definitely one of the worst I've encountered. Take a nap.

Our P&D drivers go to a certain tire place and switch empty sets for loaded ones. Sometimes they have to sit there 3 hours waiting on paper work, which is mind blowing to me because we go there multiple times a day and they call us to come make pickups when they are ready!

So they call say come grab these trailers then make the drivers wait hours? How is that even possible?? Since the driver is hourly he gets paid to watch movies on his phone so they don't mind as much as the otr drivers do when they are waiting 2.5 hours for paper work.

One thing that is universal for trucking is nobody cares about your time. Which I think is a huge problem in this industry that needs addressing by all parties.

I hated live loads n unloads luckily they were far n few. Kellogg's once was early 12 hours slept there appt at 2 they take us at 12 noon. Lumpers here, was unloading 30 minutes or so and stop went on the 3.5 hrs took to unload....Was $605 lumper fee's yikes !! Joked with women behind glass " hell for $300 I could a had it done in 30 minutes" they busted up....But we were held hostage til dispatch figured out how to load comdata cards....told em is 2 drivers, split it in half duhhhh. Had no com checks, never used,or needed em before. So total time, from arriving ahead of schedule, and in end was there 20 hours !!! Never again !!