Service Failure?

Topic 24463 | Page 1

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Turtle's Comment
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So I go up to our company store the other day to collect my 2-year safety and service awards. The safety award is a jacket, and the service award is a ring, which I was going to have sized for my wife.

The lady says she can give me the jacket, but not the ring because I have a service failure from 6/21

(insert scratched record sound here )

"Uh...say what? What is this service failure of which you speak?"

She didn't know any details, only that the system showed I had a failure. Well now I'm just a-buggin. The jacket and ring mean absolutely nothing to me, but a service failure? Unacceptable.

I live, eat, sleep, relax, shower, and do everything else by the clock. My entire existence revolves around making the best, most efficient use of every hour of every day. The word failure does not exist in my vocabulary.

I bee-lined It to the truck. This is where I'm glad I take notes for every load. In two years I've never had to refer back to these notes, until now. The load in question was scheduled for the 20th, but I picked it up on the 21st. Hmm, why is that? I'll spare you the details, but the load prior to this one was delayed through no fault of my own, causing me to be late on this one.

Anytime this happens, a message is sent to dispatch so that they can reschedule. Problem is, my messages don't go back that far, so I can't see if I sent it.

So I get my defense in order, gathering all the details necessary to dispute this service failure. Rather than calling, and making my FM digest all this info on the phone, I wrote a detailed message with all the pertinent info related to this trip. By sending a message, he would have time to look into it when he could.

Still buggin, I waited for the call...

Instead, he sent a quick message:

"Hey I'm real sorry about that. I looked back, and I was off that day. The fill-in FM dropped the ball on that one. We'll have that failure removed."

Simple as that.

NOW I want that **** ring!

Fm:

Dispatcher, Fleet Manager, Driver Manager

The primary person a driver communicates with at his/her company. A dispatcher can play many roles, depending on the company's structure. Dispatchers may assign freight, file requests for home time, relay messages between the driver and management, inform customer service of any delays, change appointment times, and report information to the load planners.
PJ's Comment
member avatar

That is awesome turtle. I do a similiar thing, I have spiral notebooks I write every trip in. They can and have served a few purposes over the years. I also take great pride in being on time AND early when possible. They have a knack about giving me blown loads because I get it done. Your very right it’s not about any THING, it’s all about PRIDE in our work. Great job sir!!!thank-you.gif

CK's Comment
member avatar

Yikes! I'm glad you got it fixed and I like the idea of keeping notes. Congrats on the 2 years of safety and no service failures!

Grumpy Old Man's Comment
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Congratulations on the 2 years of great safe driving, and of course, your ring and jacket.

RealDiehl's Comment
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Taking notes for every load...never thought of that. Good idea!

Rainy D.'s Comment
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Congrats turtle. Gotta love how stuff gets fixed. Being from Jersey Im always ready to fight it out..and always get "no problem".

FYI...the phone app has a "My Progress" tab. under it there are more tabs, one says History, one says awards, and points.

i always look at that just in case.

Marc Lee's Comment
member avatar

Congratulations Turtle! Way to go!

I read a suggestion to use 9 x 12 folders for each load but perhaps that was for owner ops as I think the last step was to note "settlement" on the outside.

Wondering what the best format is. Does a notebook do the trick or would a ring binder with the ability to insert copies of docs (into a folder or sheet protector) be of value? Just as soon as I start doing something nice in a notebook or journal it seems I wind up ripping things out, wanting to insert things or move things around?

Please feel free to weigh in y'all!

PackRat's Comment
member avatar

I use index cards that I have labeled by state of the shipper or delivery for actual locations I've been to. I add notes as needed. For specifics, I refer to my notebooks that I keep on the truck. If I was savy, I'd put the info on the computer, but a notebook never crashes or gets hacked.

Shipper:

The customer who is shipping the freight. This is where the driver will pick up a load and then deliver it to the receiver or consignee.

Superlejera's Comment
member avatar

Nice . I will be getting my in 8 more day it nothing happens

Turtle's Comment
member avatar

Taking notes for every load...never thought of that. Good idea!

Just a small notepad for immediate load info.

0887529001549145987.jpg

And a larger one for detailed info on each customer such as hours of operation, overnight parking availability, nearby restaurants, names and numbers, likes and dislikes, etc.

0993642001549146209.jpg

All of my trip sheets, BOLs, and other paperwork go in a separate folder.

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